by Richard, Extra Milers, Think About It...

Jasmine Lawrence

3 Comments 27 May 2008

Jasmine Lawrence, CEO of EDEN BodyworksJasmine Lawrence, the teenaged CEO of EDEN BodyWorks, was featured this week on NBC’s Today Show. (This is the same enlightened network that so creatively edited Richard Engel’s recent interview with President George W. Bush that the question Bush was shown to answer was not actually the question that elicited that particular response. But that’s OK. The show’s only 4 hours long and that doesn’t leave much time for accuracy.)

Ms. Lawrence is clearly a remarkable woman, 16 years old, a junior in high school, who excels academically, and runs a highly successful corporation. After highlighting all of her superlatives, her accomplishments, her success, and her wealth, the reporter, Bob Dotson, asked her “So how do you explain all this to your boyfriends?”

What a bozo! I had really hoped that as a society we had evolved beyond that. A lot of us have, but apparently not Mr. Dotson and his producers at The Today Show. No wonder some women say they aren’t taken seriously in business. How long is it going to take before these tired, useless notions finally get washed out of the media, and the workplace?

Richard Hadden is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and his co-author and business partner Bill Catlette, are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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by Richard, Extra Milers, Favorite Folks

Memorial Day Remembrances

No Comments 26 May 2008

Louie Hadden and Jim PrenticeMemorial Day in the United States is, technically, the day set aside to honor those who gave their lives in military service. I’m also thinking a lot today about my father, Louie Hadden, and my father-in-law, Jim Prentice, who served in World War II, and, thankfully, survived into their 80′s.

My dad was a Motor Machinist Mate on a couple of supply ships in the South Pacific. Born in 1926, he was only 15 when the US entered World War II, but a year later, he fudged his age on the application, and joined the Navy. After the war, with the help of the mechanical training he received in the Navy, he became a typewriter repairman, and later ran his own office machine company until he retired.

My wife’s father was a Sergeant Major in the Gordon Highlanders, a Scottish regiment of the British Army. He was a tank commander, and fought for more than three years on the ground in Burma, the present-day Myanmar that we’ve heard so much about in recent weeks, since the May 2 cyclone devastated much of the country.

These are just two of the millions of people worldwide, who have served freedom-loving countries in modern times. Some of these were drafted, but their service is no less heroic or appreciated. Others, like my dad and Jim, volunteered, went above and beyond what was required, because they wanted to serve.

These two – the sailor and the soldier – are rarely out of my mind. I see and hear reminders of them all around me. But today, especially, I remember them, for what they chose to do in service of their respective countries. Take a minute and remember, and be thankful for, someone you know who’s done the same.

Richard Hadden is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and his co-author and business partner Bill Catlette, are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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by Richard

Organizational Culture

1 Comment 24 May 2008

Bill Catlette and I are sometimes asked “What is organizational culture? How does an organization’s culture manifest itself? How does it show?”

The idea of organizational culture can be slippery – hard to put your finger on. Occasionally we see an example that makes it clearer. Here’s one.

During the last week, my wife and I attended two high school graduations in our city, honoring family friends. The two schools in question happen to be private schools, college-preparatory in nature, with high standards, providing superior educations. Both are expensive, with a mix of wealthy families and those somewhat less affluent who struggle to pay the tuition. The two schools attract similar kinds of students, from similar kinds of families, are considered rivals, and both are blessed with beautiful campuses graced with majestic oak trees, on the banks of the St. Johns River. And each had approximately 150 seniors in its graduating class this year.

And yet anyone familiar with these 2 fine institutions would tell you in a minute that they have distinctly different cultures, although they might not be able to put their finger on why. Unless they compared the respective graduation ceremonies.

At one school, the following notice was prominently printed in two places in the commencement program: ”To respect the solemnity of this occasion, we request that you limit your expressions of acknowledgement to appropriate applause. No outbursts of enthusiasm for individual graduates will be tolerated.”

At the other, no such notice was printed. Instead, the Head of School announced, before conferring the diplomas, that “this is a celebration that comes only once in a lifetime. We invite families and friends of each of our graduates to applaud, shout, come up and take pictures, whistle, blow your air horns, whatever you’d like to do to let your graduate know how proud you are of his or her accomplishment. We know this won’t get out of hand, and that you’ll bring your expressions of congratulations to an end before the next student’s name is called.” 

I’m not saying either way is better. They’re just different. And rarely have I seen a clearer example of the differences between two organizational cultures.

Richard Hadden is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and his co-author and business partner Bill Catlette, are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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by Richard, Management

Picking a Vice President

No Comments 22 May 2008

According to news reports, Presidential candidate John McCain is planning a little cookout over Memorial Day weekend, at his place in Sedona, Arizona. As the guest list includes a number of people who’ve been suggested as possible vice presidential running mates for Senator McCain, the news media have been reporting that it’s really an audition for the job of VP.

McCain’s people deny that.

I don’t know why. I suspect it probably is, in fact, a vetting opportunity for the job of veep, and if so, I think it’s a good idea. Especially for jobs with a complex set of requirements, like that of Vice President of the United States. I know what John Nance Garner, one of FDR’s VP’s said – that the job wasn’t worth a bucket of warm spit – but that’s changed over the last 20 years or so.

I’ve done a lot of “observational” interviews, taking job candidates to lunch or dinner, in part to observe how they behave in social situations, how they interact, and how they treat others. I once decided against an executive candidate because, during dinner, he snapped orders at our server, and never once uttered the words “thank you” for anything she did. I didn’t think he’d make a good leader – someone who needs to be able to inspire the discretionary effort of those they lead.

I also traveled one time with someone I had considered recommending for a particular job. This guy did nothing but complain the whole time, even when faced with relatively minor annoyances. I changed my mind.

According to a story (perhaps apocryphal, maybe true), the late department store magnate James Cash Penney once took a prospective store manager out to dinner as part of the candidate’s interview process. He noticed that the fellow salted and peppered his meal before taking the first bite. Penney wondered if this might portend a tendency to make decisions before having all the necessary information, and he passed on the potential candidate.

The next time you’re hiring someone, try to create an opportunity to observe them in a situation where they need to interact with people. It might tell you more than any interview question you could possibly come up with.

Richard Hadden is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and his co-author and business partner Bill Catlette, are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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Uncategorized

The Health Care Crisis

No Comments 21 May 2008

Monday I attended a lunch meeting at which a spokesperson for the American Medical Association was the speaker. It was good of him to come from Colorado to Florida to address our group, but it was, as we say in the speaking business, “a tough room”.

The speaker was there to rally support for the AMA’s positions on the growing health care crisis in the United States. Most of what he advocated didn’t go down any better with this group of business professionals (many business owners) than did the dry chicken on the buffet.

It’s a complex problem with no easy solutions. But here’s what I took from the speaker’s remarks, if I understood him correctly:

  • Costs are out of control, and will only get worse.
  • Physicians and hospitals are being reimbursed only a small fraction of what they’re billing. The rest is allocated between what’s negotiated with payers, and written off as bad debt. Oh, and they do a lot of pro-bono and charity work.
  • Far too much of patients’ treatment is being determined by insurance companies, and not by patients and their doctors.
  • A well-integrated nationwide system of electronic medical records is a long way off. The technology’s not the problem. It’s getting suppliers to cooperate, and governments to quit passing such restrictive legislation that’s getting in the way.
  • Fear of litigation and extremely high court-awarded damages has led to unaffordable malpractice insurance, and the ordering of unnecessary “CYA” tests and treatment.
  • The greatest share of pharmaceutical research and development is borne by American drug companies, and that’s why prescriptions are so expensive in the U.S., compared to other nations.
  • Health insurance shouldn’t be tied to one’s employment.
  • The best idea would be to eliminate the tax deduction that employers currently have for employees’ health insurance premiums, and use all the extra tax revenue collected to give back to individuals, who could then go out on the open market and buy a private health insurance policy. Our decisions about what kind of coverage to buy would be driven by our needs and what we could afford.

As you might imagine, that last idea wasn’t exactly embraced by the employers and business owners in the room.

I found myself agreeing with a few of the good doctor’s points. Not with others. But at no point did he suggest that there was anything physicians or hospitals could do to reduce costs or improve the quality of care.

He talked a lot about people taking responsibility for their lifestyles and their healthcare. But not much about any responsibility those in the medical profession might share. It all sounded a little one-sided to me.

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by Bill, Leadership, Management, Think About It...

Letting Best Get in the Way of Better

No Comments 20 May 2008

A piece of incoming email caught my eye this morning. It was from our friends at Workforce Management Magazine promoting their upcoming June issue and the feature article, “Best Practices in Talent Management.” Carroll Lachnit and crew at Workforce do good work, and I’m sure this issue will be no exception. I just wish they’d make one small change to the title, however. Let’s change the word, “best” to something a little less grandiose, like, well… better.

Having spent a good bit of the last 15 years studying leadership and employment practices, if I’ve become convinced of anything, it is that no one, repeat, no one has the market cornered on best practices in this arena. Not the ones mentioned in the annual ranking of the “100 Best Companies to Work For in America” (Fortune), not the oft-cited exemplars like Southwest Air and Google, and no, not even the firms labeled as “Contented Cows” in our first book, Contented Cows Give Better Milk.

So where’s the beef? My point is this:  Branding your employment practices as the “best” or even accepting that mantle is putting yourself on a very slippery slope. It is a bit like calling yourself the best airline. Now there’s some rarified company for you! Admittedly there are some good players out there, but unlike the game of golf, there is no Tiger Woods; no consistent, odds-on favorite.

For the organizations that have earned themselves a spot way back in the pack, the point – indeed this whole post is moot. For them, the difference between best and better is an academic exercise. But for the ones who are doing some great things in the employment arena, the “A and B players” if you will, it is best, or should I say helpful to remember that one of the keys to greatness is staying hungry. Being proclaimed the “best” interferes with that hunger because at some point, you start believing that stuff and before long, your performance suffers as your breathe your own exhaust. I saw it happen at my alma mater, FedEx, where, after about the 3rd year of being labeled one of  the “100 Best Companies to Work For in America”, we started believing our good press and stopped working so hard at improving our leadership habits. Soon thereafter, our employees noticed, as did, in succession, our customers and shareholders.

To the  point of my last post, by all means celebrate whenever you’ve got cause to do so, but just like Tiger, keep your head out of the clouds and stay hungry.

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by Bill, Leadership, Motivation

Don't Let Your Work Become a Job

No Comments 08 May 2008

Comair jetLast week I had the pleasure of being on a Comair flight manned by a flight attendant by the name of Eric. It was immediately obvious upon boarding that this flight was going to be different, in a positive way. With a smile and a wisecrack about the plane’s designers, he reminded me upon boarding of the low door clearance so I wouldn’t bump my head. A few minutes later, with a half empty aircraft (a rare luxury on a regional jet), he invited passengers to spread out if they wished to do so. A couple of minutes before pushback he repeated the offer to spread out, adding jokingly that those who hadn’t heeded his previous offer would now have to pay a $25 fee for the right to do so.

It wasn’t so much that we had a frustrated comic for a flight attendant, but rather, a guy who seemed to be doing his best to brighten his day and the day of those around him. Somewhere between Cincinnati and Charleston, WV, I asked him about the shtick. “I want to become a pilot,” he said, adding that the Comair gig allows him to attend flight school, and get his foot in the door within the industry. Then, he added, “But for now, I try every day not to let my work become a job.” I – try – not – to – let – my – work – become – a – job… Let that sink in for a moment.

My guess is that Eric would agree with former U.S. President, Franklin D. Roosevelt, who said, “Men are not prisoners of fate, but only prisoners of their own minds.” How many people do you know who go through life being prisoners of their own minds, preferring, unlike Eric, to see the dark side of just about everything? More importantly, how often do you and I fall into the same trap, allowing cynicism to overcome our good nature? Indeed, my granddaughter has been asked to call me “Grumpy” as something of a reminder of what I don’t want to become. I have also asked a few people close to me to gently (or not so) remind me whenever they notice that my smiles/frowns ratio seems to be getting out of whack. Sometimes it works, and sometimes I need to do better.

Regardless of what techniques or reminders we employ, it is important, especially for those of us who have accepted the mantle of leadership to remember that, in our increasingly uptight world, people simply will not follow, let alone go the extra mile for someone who lacks a generous dose of optimism… someone who sees their work as nothing more than a job.

A thought leader in the areas of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard, and their work, please visit their website at www.contentedcows.com

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by Richard, Reviews, Think About It...

Expelled: No Intelligence Allowed

1 Comment 04 May 2008

ExpelledBen Stein’s new movie, Expelled: No Intelligence Allowed , made me think. Which is exactly what its detractors don’t want you to do.

My son’s high school chemistry teacher offered his students extra credit for going to see the full-length documentary (we pay for him to go to a school where teachers and students have the freedom to be open-minded, an option not offered in the public schools in our community.) And I went with him. How often does your teenage son say, “Hey, Dad, you wanna go see a movie?”

There are so many things going for this movie that it’s hard to know where to start. A brilliant piece of filmmaking, at once entertaining and disturbing, the movie is chock full of visual and audio allusions, inserted in precisely the right moment to support the very dialogue you’re hearing. It’s clever, laugh-out-loud funny, and provides evidence that there is, indeed, intelligent life among moviemakers. At least one of them.

Another major asset is Ben Stein himself, a man with a profusion of intellect, energy, and insight, not to mention money. Stein himself is a study in contrasts: brilliant, dressed as dull. The movie exposes the narrowminded, parochial view held by many in the so-called “scientific community” that the only explanation for the origin of life is fully contained in the theory espoused by Charles Darwin in the 19th century, and no further evidence need be brought to bear on the question, thank you.

Stein points out, with arresting clarity, against a backdrop of Nazi totalitarianism and mind control as a metaphor, how threatened this crowd is by any discussion that suggests that there may be more to the universe’s origin and development than that which Darwin theorized. They don’t want to talk about it. They don’t want anyone else to talk about it. And, if you’re a scientist or educator, and you dare question Darwin, ask that alternative theories be considered in addition (not instead of) or point out that it, like Intelligent Design, is a theory certainly worthy of consideration, but not settled fact, your job, your chance to be published, and indeed your career will be in grave jeopardy.

I don’t know where we came from. Nobody knows. Big Bang? Evolution? Intelligent Design? Far greater minds than mine have debated this for centuries. And that’s good. Let the debate continue. Maybe one day we’ll get it figured out (although I doubt it). And certainly not if those Ben Stein exposes continue to exert pressure to make sure no intelligent discussion ensues.

This blog, unlike the targets of “Expelled” welcomes, indeed encourages, contrasting points of view. Let us hear from you.

Richard Hadden is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and his co-author and business partner Bill Catlette, are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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Considered thought leaders in the arena of leadership and employee engagement, Bill Catlette and Richard Hadden speak to, train, and coach managers on leadership practices for better business outcomes.

OUR PREMISE: Having a focused, engaged, and capably led workforce is one of the best things any organization can do for its bottom line.

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