by Bill, Uncategorized

Mike Rowe Rocks at TED

No Comments 09 April 2009

Admittedly, until very recently, I was a complete idiot about TED. Every once in a while I’d see a reference to TED, usually that so and so was going to be speaking at TED, and I’d fleetingly wonder what the hell this TED thing was until my ADD kicked in and I veered off to something else.

According to the conference literature, “TED stands for Technology, Entertainment, Design — three broad subject areas that are, collectively, shaping our future. And in fact, the event is broader still, showcasing ideas that matter in any discipline. The format is fast paced: 50+ talks over the course of four days (to say nothing of the morning and evening events). This immersive environment allows attendees and speakers from vastly different fields to cross-fertilize and draw inspiration from unlikely places. This is the magic of TED.

“Each year, the world’s leading thinkers and doers gather for an event many describe as the highlight of their year. Attendees have called it “The ultimate brain spa,” “Davos for optimists” and “A four-day journey into the future, in the company of those creating it.” This event is called TED, and it’s truly a conference like no other.”

I’ve not actually attended TED, as it takes an invitation and a $6,000 ticket. The good news is, you don’t have to physically be there in order to benefit from and enjoy the show.  Presentations at the various TED conferences (e.g., TEDIndia, TEDGlobal, TED2010) are routinely made available online free of charge.

I recently viewed and enjoyed an utterly compelling presentation by Mike Rowe, host of the Discovery Channel’s “Dirty Jobs” show. In an entertaining and authentic 20 minute presentation, Mr. Rowe reflected on the beneficial aspects of hard work, and how it has been generally put down in “modern” society.

If you ‘re not already in the habit of viewing TED presentations, consider changing your habits. There is a full lineup of informative presentations by master storytellers, and, particularly noteworthy in our current “decession”, the price is right.

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com

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by Bill, Management

Renaissance of the Part-Time Worker

No Comments 08 April 2009

Recent job reports suggest that, in addition to an 8.5% unemployment rate, nearly twice that number of people are at present “under employed”, as in working in jobs that are well beneath their skill level, or on an involuntary part-time basis.

In the latter case, organizations can, and should take steps for the benefit of all concerned to ensure that part-timers are challenged, used sensibly, and not abused. At a minimum, make darned sure that part-timers are not inadvertently relegated to “sub-human” status.

In the early days of FedEx, we made extensive use of part-time workers, owing to the fact that package count growth was uneven, difficult to predict, and a thinly stretched checkbook kept us from making full-time commitments to people until we were certain that we could afford to do so. In fact, they still rely extensively on part-time workers as a means of building workforce flexibility while avoiding over-staffing.

I’ll never forget a manager asking (whining) one day, “Do we really have to train all these part-timers?” “No, I replied – not all of them, just the ones who might have an accident, hurt somebody, break a piece of equipment, get lost on their route, disenfranchise a customer,”… and the list went on. In other words, of course you do. In fact, given that by virtue of their schedule they have less time to “practice” on a daily basis, we probably needed to train them even more than their full-time counterparts.

Tamara Schweitzer recently wrote a good piece, 7 Tips for Managing Part-Time Workers for Inc Magazine. Given that part-timers are more in vogue now than ever, you may want to check it out.

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com

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by Bill, Think About It...

Employment References Matter, Period

No Comments 03 April 2009

There seems to be a good bit of scuttlebutt of late surrounding the relative importance of employment references. I overheard a lunch-table conversation the other day in which one party ventured that, “since no one is really looking for a career anyhow, the standards have been reduced on both sides of the equation, to wit employers are no longer terribly concerned about a job candidate’s references.”

I don’t know where that fellow’s been recruiting or hanging out, but I’ve got a two word response – au contraire!  I immediately harkened back to a call I got a while ago from the president of a multi-billion dollar health care company who was considering hiring a friend of mine as a senior operating exec. This guy was serious as a heart attack about the references (evidenced by the fact that he made the call personally), and darned skilled in getting them. In fact, I complimented him on his behaviorally-anchored questioning technique.

When he queried me about my level of trust in the job candidate, a former associate of mine at FedEx, I volunteered that I had trusted this man with my life (literally), and would do so again today. We had a pretty specific conversation about the nature of the trusting event, and hung up. A couple hours after we spoke, the guy called back to let me know that he had just offered my friend the job (I had already heard the news) and he volunteered that my assessment of my friend’s character and other qualifications vis-a-vis the position had been the tie breaker between my buddy and another well-qualified candidate. (Come to think of it, somebody still owes me lunch!)

Bottom line: References are like the manners that our parents (ok, our mothers) taught us when we were young. They never, ever go out of style, or diminish in value.  Preserve them, use them wisely, and they will do a lot to help feed you and your family. Elizabeth Garone did a piece recently in the WSJ about the importance of references to the job hunting process. If you , or someone you know is currently in search mode, pass it along to them. Even if you’re not, read and retain it – it is, after all… a reference.

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com

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by Bill, Management, Uncategorized

On Being ‘Overqualified’ – Job Hunting Tips for Baby-Boomers and Others

1 Comment 02 April 2009

For readers who are not looking for jobs at the moment, be thankful, and please pardon the posting of job hunting tips two days in a row. It just seems a bit relevant at the moment. Today’s post is directed largely at the over 50 crowd (or over 40, or whatever age you have to be to start worrying about your age, ‘er being “overqualified” being an issue.)

Before proceeding, here’s a shout out to Michelle Goodman, who recently wrote a really good piece on this same topic for ABC News.

From an employer’s standpoint there is no such thing as “overqualified.” Under qualified yes… mis-qualified perhaps… once qualified, sure – but not overqualified. I’ve never heard anyone complain that their doctor, airline pilot, plumber, teacher, or lover had too much talent or experience.

As an HR executive during the high growth years of FedEx, and ADP, I was responsible for the hiring of perhaps 70,000 employees. We worried a lot about things like:

  1. whether or not we’d be able to keep people whose skills might not be fully utilized right away
  2. whether or not someone had done something for so long that they would be unable or unwilling to try different approaches
  3. if an exceptionally well qualified candidate would become bored
  4. whether or not those credentials would cost us more, and if not, why not?

I can assure you though, I never once worried, and the companies we work with today don’t spend one nanosecond worrying about people bringing too much talent to the game. The question is, is that talent fresh – is it relevant to the tasks at hand? And, perhaps more importantly, what kind of attitude do they bring to the game?

What hiring managers do mind is someone who has been around the block a few times and doesn’t want to listen or learn new stuff. To be sure, a lot of managers are intimidated just a bit by the prospect of hiring somebody who may be older, smarter, more experienced, or all of those things.

That said, a lot of people are in fact told by prospective employers that they are “overqualified.” Put bluntly, that’s code for “I’m not going to hire you, and I want a short, polite, non-confrontational, legally defensible explanation for it.”

And yes, there’s a bit of a dark side to this. The odds of folks over 45 years of age (like me) hearing the “O’ word are a lot greater than my 34 year old son hearing it. What is said is “overqualified” but what is sometimes meant is another word that starts with “O” – old. That may have something to do the significant increase in age discrimination complaints filed with the EEOC in the last decade. Can you as an individual change that? No. But here’s what you can do.

1. You can make darned sure that you don’t waste one precious minute of your life getting bitter about it. You didn’t get to this ripe ‘uh age still believing that life was always fair, so get over it. Besides, you’ve got better things to do, like conducting a job search, which, by the way is about as close to a full time job as any.

2. The 1st place to invest your time and energy is in doing a targeted job search. We are in corporate classrooms just about every week, training managers to hire those people (and only those people) whose temperament, preferences, and values will allow them to be happy, productive and successful working for a given organization. You need to do the same by identifying those companies (and even individual managers) with whom you will be successful. One of the major tenets of our work is that just as people have reputations, companies have a reputation as a place to work. The more successful businesses and even individual managers have figured out that their reputation as an employer matters, a lot. If I’m on a job search, those are the businesses I should be targeting. Sites like GreatPlaceJobs.com can be a good place to begin your search.

3. Do not, repeat, do NOT apply for jobs that you feel ‘overqualified’ for. Translation:  You believe going in that the job is beneath you. Doing that is committing fraud against your psyche, your resume, and a potential employer, not to mention the folks you’d be working with.

4. Your resume is your ticket to the dance. It needs to look like a ticket to a dance that is occurring in the year 2009. On the one hand, there have been enough football coaches caught putting their resume on steroids to suggest that falsifying documents is not a very smart thing to do. On the other, you need to worry – a lot about how that resume presents you. How does it look electronically, for example? Email it to yourself and find out.

Though you should never fabricate the data (dates, positions, degrees, etc.), there is nothing wrong with choosing how you want to allocate the white space on your personal billboard… which particular talents or experiences you should emphasize for a given job or employer. You should definitely consider adapting your resume for specific jobs and situations. Skills and experiences that are no longer relevant in the job market, or for a particular job don’t bear mentioning on your resume. You wouldn’t wear a thirty year old suit to the interview would you… would you?

Yet, selective creativity is perfectly legit. I once hired a sales rep for ADP  whose resume listed outstanding qualifications – as a baseball player. His resume listed his last position as “Catcher, Kansas City Royals” and his reason for leaving as, get this… “couldn’t hit a curve ball.” Upon seeing this, I just had to talk with the guy, and he had his foot in the door. Think of it as one-to-one marketing.

5. Once you do get an interview, show up prepared – something most people don’t do. Companies that are particularly successful at making acquisitions do very good due diligence on the business they are about to acquire. An applicant’s failure to conduct that same basic research on a place they might spend 8 hours a day working at is fundamentally stupid.

Similarly, show up prepared to participate in an interview. Practice being interviewed, and in particular, answering the obvious questions about why you are willing to consider a job you were qualified to do ten years ago. Get with an interview coach who is skilled at behaviorally-based interviews, have them videotape the practice interview and give you some bone-honest feedback. Watch the tape, throw up, make some changes, and do it again. This is serious business, and your first practice session shouldn’t be on the day you need to have your best stuff. Even Mariano Rivera warms up before he pitches.

6. On the big day, go into that interview brimming with confidence, secure in the knowledge that you’ve done your homework, are well prepared, and happen to be exceptionally well qualified.

This post has been excerpted from articles available in The Fridge at ContentedCows.com.

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com

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by Bill, Think About It...

Be Choosy When Picking Your Next Boss

1 Comment 01 April 2009

bozobossIt seems like everything is up for the month of March, including the month itself. During the month, the market was up impressively: Dow (DJIA) + 7.7% (hooray), the Nasdaq + 10.9%, and the S&P finished the month +8.5%. That’s not all. According to the Conference Board, the  important Consumer Confidence Index edged up to 26.0 in March from a record low of 25.3 in February. That’s significant, as we’ve maintained all along that improving confidence is as important to dealing with the current financial mess as the implementation of systemic support measures.

Unfortunately, it doesn’t end there. Dow Jones reports that the OECD (Organisation for Economic Co-operation and Development) expects the U.S. to undergo an even deeper recession than expected, with GDP now expected to contract 4% this year vs. 2008. It follows, then, that the unemployment rate (jobs report due out Friday) is also likely to go up for March, and beyond. Indeed the ADP jobs report released this morning suggests that March job losses may exceed the currently expected 656,000 level.

Into the teeth of this blizzard of numbers, I’m going to offer some advice learned from decades of working with employers and job seekers alike. Here goes: If you’re looking for a job, and who isn’t these days, be careful, very careful in choosing who you go to work for. I’m not referring so much to the entity named on the paycheck as the human being to whom you would answer. That person is in a position to make a bad job with a mediocre organization palatable, or a great job with a first rate organization miserable. It’s that important.

Unfortunately, if you’ve been out of work for a while and resources are getting low, you’re under the gun to get something going.  All I’m suggesting is that a poor choice of supervisors (I really dislike that word) can put you even further behind the 8-ball in a very short time. If you think things are tough now, imagine having to re-start your job search on a cold trail in three months. Here are some things you can do to improve your odds:

1. Develop a list of three questions you can use (at the appropriate time) in a job interview that will smoke out what kind of person this individual is to work for. Questions like…

  • What’s your proudest moment thus far as a manager? Listen carefully for “I answers” as opposed to “we answers.” Is this person a narcissist (a legend in their own mind), or someone who is more likely to be considerate of others (you)?
  • What kind of workers do best on your team? Turn your listening devices up on this one, as the response can suggest whether this person is willing to be challenged, willing to be wrong, apt to listen to others’ points of view, and whether they’ve even taken any interest in the folks on their team.
  • What’s the turnover rate like on your team? Whereas a high rate (> 40% annually) might suggest that the person is a poor recruiter, a jerk, or just personally inconsiderate, an abnormally low rate might suggest something even worse – a complete lack of standards.

2. Check references, even before you interview. Google them. Visit the person’s blog, Facebook, LinkedIn, Twitter, or other social network page (they’ll be looking at yours). If you go deep in the interview process with them, ask for the names and contact information of three former employees who worked for them, 2 who worked out, and 1 who didn’t. Ask about their employee survey scores if the organization does such surveys. (If they don’t, be a little wary.)

3. With regard to your own networking, ask people in your network for the names and contact information of the best bosses they’ve ever worked for or known. Sort out the ones who are likely to be in the same arena you’re interested in/qualified for, and call them. Tell them how you got their name (it’ll make their day), and see if they can help you.

While admittedly you’re choosing a boss, not a spouse, you’ll likely spend more time with this person than you do your spouse or significant other, so it pays to look them over good. Happy hunting!

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com

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