by Bill

Five Things To Do Before You Interview

No Comments 20 September 2009

A lot of people are job hunting these days. Given the heightened competition for every position, it’s important (no, imperative) that, when you “get to the plate”, you’re fully prepared for your turn at bat.

Alina Dizik has a good piece in the WSJ for those who, by virtue of long tenure at their last position haven’t gotten much recent interview experience. Here’s a complementary list of five things to do before that big day:

1. Do your homework on the organization AND the person you’ll be interviewing with. Who are they? What are they known for? What are their recent successes and stumbles? What’s their history? Who do you know that works (or has worked) for this organization? Chat them up, but don’t be overly influenced.
2. Practice. That’s right, practice. Get together with someone who is familiar with behaviorally-based interviewing for some mock interviewing practice. Dress as you will for the real interview, and practice responding to a half-dozen questions you know you’re going to get, like:
- Tell me about yourself.
- What are your relative strengths/weaknesses?
- Describe the key contributions you’ve made at each of your jobs
- Why did you leave your last job, (or considering leaving)?
- How will other people (e.g., former bosses/coworkers) describe you?
Videotape the session(s), review, and try it again.

3. Check your look electronically. That’s right, it’s as important to check your electronic footprint before interviewing as it is your zipper. While you can’t do a lot about it, at least you’ll know what the interviewer is likely aware of, and can speak to it if need be.

4. Formulate a short list of questions to ask if given the opportunity. Questions like – What kind of people wind up being most successful here? What’s the biggest surprise that people get when they come to work here? If the interviewer would potentially be your boss, ask one or two questions about their management style and priorities.

5. If at all possible, pre-drive the route to the interview location at the same time of day as your interview. That way you’ll have some idea of traffic congestion, parking availability, and the like. Don’t think you need to do this step? Think again, about just how crummy you’d feel if you got stuck in traffic or couldn’t find a parking spot and wound up being late for your interview.
On the big day, show up brimming with confidence, knowing that you’ll be a hit because you’ve already spent your time in the batting cage.

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

Share

by Bill, Management, Motivation, Think About It...

Bad Behavior and Lame Apologies

No Comments 17 September 2009

We’ve recently witnessed a rash of boorish public behavior by people who should know better. Without naming names, let’s just say that athletes, actors, and politicians of every stripe have been well represented. Time will tell whether society is willing to accept this latest ratcheting up of coarse behavior as the new norm.

I wonder if perhaps we should adopt a color-coded “national civility index” to match the TSA’s threat meter. Think of the fun we could have with that. It would give tennis players and politicians alike something to shoot for. In the meantime, something more important is at stake, the afterwords from these outbursts – the eh hmm ‘apologies’.

Sadly, the ‘apologies’ that accompany these episodes seldom pass the smell test for authenticity. “Party leaders told me to call and say I was sorry” said one apologist. “I apologize to anyone who may have been offended” said another, whose offense involved getting off two f-bombs while describing what she would like to do with a tennis ball. Another issued an apology only after having twice denied the misbehavior. One had his agent issue an apology to his offended peeps. If anything is more offensive than the bad behavior, it just might be the apologies themselves.

This trend is bothersome not just because of its unpleasantness, but because in a lot of cases, impressionable children and young adults are viewing this as a template for acceptable behavior. The payoff isn’t pretty. In a recent survey of teens by the Josephson Institute, 64% admitted cheating on tests, 30% admitted stealing something from a store, 83% copped to lying about something significant to their parents, and, drumroll please… 93% said that they were okay with their own values. The notion that you can get away with pretty much anything as long as you mumble something loosely construed to be an apology puts us way down a slippery slope.

I have gained some experience at making apologies. It’s nothing to brag about, just a by-product of screwing up on a pretty regular basis, and getting more practice. And more importantly, because I had parents who took the hard road and made certain that I got this lesson right. One summer when I was a kid, I subbed for a friend on his paper route. Everything was fine until early one Sunday morning when I launched a tightly rolled Charleston Daily Mail through two layers of glass in a customer’s front door. I quickly learned from my parents that “service recovery” consisted of more than a simple apology. At a reasonable hour when the homeowner was likely to be up and wanting his newspaper, my dad made sure that I returned to the scene to sweep up the broken glass, replace the original paper, and make a sincere apology. Then, I got the chance to “make it right” by paying for the installation of replacement glass in the storm door. As I recall, that wiped out my profits for the month, but left me with a valuable life lesson. Thanks, Dad.

Recovering from one’s mistakes isn’t just the right thing to do. On both a personal and institutional level, it’s also good for business. I was reminded of this recently by a client whose company had shipped some off-spec product to their customers. He remarked that several customers had actually called to commend them for their prompt and thorough handling of the matter. In each case, the customers expressed appreciation that his team had reacted quickly, apologized in person, and then taken action guided not by what was legally required, but what was right. Hmm.

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

Share

by Bill, Management

Getting a Foot In the Door

No Comments 14 September 2009

In a piece last week in the WSJ, Alexandra Levit offered some very practical advice for job hunters. As a long-time internal corporate recruiter, much of it really resonated with me, especially one segment on what she termed, “Connecting the Dots.” According to Ms. Levit, “The best job hunters manage the hiring process at the various firms to which they’re applying, and they don’t assume that one hand knows what the other is doing.”

Amen! Corporations large and small have never never been especially good at managing the various touchpoints in their recruitment processes. Part of that stems from arrogance (We’ve got the job, and you want it). Some of it is due to the fact that applicants enter the corporate universe from hundreds of different sources, each having its own agenda, priorities, and methods for tracking (or not) the event. One thing is for sure – Nobody involved in this chain has a sense of urgency which matches that of either the applicant or the hiring manager.

Rather than grow ever more frustrated and wonder what kind of idiots are managing the recruiting process, smart job candidates make it their business to narrow the odds by:

  1. Using multiple channels to enter the organization’s recruiting stream
  2. Introducing those channel sources to one another, and
  3. Being a remarkable (in a positive way) candidate thru preparation and attitude

I’m reminded me of a woman who many years ago applied for a job at my alma mater, FedEx. In addition to sending a resume to our corporate recruiting office, she forwarded a separate copy to the CEO, along with a brand new size 7 Jimmy Choo dress shoe, and a note that she would do anything to get her foot in the door. It worked.

If you’re on the job hunting side of this equation, be resourceful, keep your wits about you, remember your manners, and above all, do your homework. If you’re on the other side of the fence, try to make your system a little more user-friendly, efficient, and remember that today’s job applicant just might be tomorrow’s customer.

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

Share

by Bill, Think About It...

People Matter

No Comments 06 September 2009

This post  comes courtesy of fellow speaker and executive coach, Lolly Daskal:

****

Recognize that people matter.

We can often trace our greatest achievements and disappointments back to an individual who influenced our lives in some way.  Our parents, spouses, partners, friends, colleagues, business associates, co-workers and neighbors all impact our lives.

The skills we develop and the people we choose to be part of our lives will have a profound significance. Choosing the right relationships and partnerships is a pivotal part of you being successful.

It would be very difficult to find anyone you would consider “successful” who didn’t benefit considerably from the relationships he or she formed. Your life isn’t a solo act. It is a series of collaborations and partnerships.

Thinking and interacting with others can provide you with new and powerful ideas. We need to be grateful to those who help us. If you want to reach your potential, you must choose the right people to bring into your life. Take time to reward the people around you who believe in you.

Who are the people in your life?  What roles do they play?  Are they empowering or dis-empowering you?

People matter, they are the destined part of every success story.

*****

Would you like to learn more about Lolly and what she can do for you?
Would you like to collaborate with Lolly on a project?
Are you interested in finding your own passion and purpose—and how to succeed on meaningful terms?
Would you like to discuss a speaking or presentation opportunity with Lolly?

It’s easy. You can contact her via email at Lolly.Daskal@gmail.com.

Share

by Bill, Management, Uncategorized

Please, Please, Please Reconsider All Attempts at Multitasking

2 Comments 03 September 2009

Earlier this week, my writing partners and I holed up in a very nice, new, suburban, high end hotel for two days of concentrated work on our upcoming book, Rebooting Leadership. The trip was a success in every way. That said, while on the trip, we encountered two glaring examples of the utter futility of this thing called multitasking.

Upon approaching the hotel’s front desk to check in Monday afternoon, I found myself waiting while both front desk employees completed ‘business sounding’ phone conversations. The check-in process  then proceeded smoothly until the person checking me in found it necessary to stop what she was doing and answer another phone call. My recollection is that it was probably a full 60 – 90 seconds before her attention was again focused on completing the check-in process. As a clear signal that my experience was no aberration, the next morning, the process repeated as my partners checked in.

Upon leaving town, we got another dose of the same, this time at the airport. My partners went into an airline club room and one of them asked about changing her flight to something that was at 4-something. The ticketing agent in the club, who was on the phone the whole time, held her hand out for Meredith’s boarding pass, said “That’ll be $50″, and processed the change. They both commented on the agent’s lack of attentiveness.

The two then sat in the club until it was time for Meredith to board her new flight. Upon arriving at the gate, she discovered that the agent had given her a boarding pass for a flight to IND, not IAD, and that the IAD flight (her intended destination) had already departed.

In fairness, both organizations are known for providing some of the better service within their industries, and indeed, both recovered nicely in these incidents. That said, it didn’t need to happen.

Actually, my concern in these cases isn’t so much that a couple of customers were temporarily inconvenienced. Rather, it’s that, by virtue of some poor systems planning, cutting corners, or bad training perhaps, these two companies are regularly putting front-line employees in a position to fail with their customers. Good service is difficult enough to deliver these days. It is impossible to do it with customer-facing employees who realize that they can’t win, ergo they stop trying to.

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

Share

ABOUT US

Considered thought leaders in the arena of leadership and employee engagement, Bill Catlette and Richard Hadden speak to, train, and coach managers on leadership practices for better business outcomes.

OUR PREMISE: Having a focused, engaged, and capably led workforce is one of the best things any organization can do for its bottom line.

VIEW DEMO VIDEOS

Subscribe to our blog
Enter your email address:

Email:
For Email Newsletters you can trust

OUR BOOKS


Be notified when Bill or Richard will be speaking in your area, and possibly preview or piggyback a program.

SHARE THIS SITE

Share |

ContentedCows on Twitter

© 2012 Contented Cows. Powered by Wordpress.

Daily Edition Theme by WooThemes - Premium Wordpress Themes