I had lunch today with a friend. As is happening on a broad scale all around us, economic pressures are weighing heavily on his firm, and in particular, he and his partners.
One of his partners, the firm’s CEO has recently seen fit to focus inordinate amounts of time and energy on penny pinching, e.g., auditing every piece of outbound mail for signs that someone might be slipping a piece of personal correspondence into the mix, and, in a headquarters office with at most 40 employees, installing a lock on the closet where sodas and bottled water are stored. This is occurring in a family-owned business staffed with loyal, long service workers.
They are not alone. Respondents to a recent McKinsey survey suggest that, “during the crisis they have seen far more leaders focus on monitoring individual performance—even though they see that as one of the least helpful ways of managing the crisis.”
This behavior flies in the face of what good leadership instincts tell us, chiefly that, particularly now, C-level leaders need to be concerning themselves with “keeping the main thing the main thing” as my old FedEx boss, Jim Barksdale puts it. Specifically, we need to be concerning ourselves with making sure that all hands on deck know and understand where the organization is headed, what the priorities are, and what’s required of them. Eliminating waste is important, but let’s be frank – most of us in private industry have reached the point where growth is the only way out of this morasse.
If we’re to grow, execute, and succeed, our folks need to see a clear path being lit and smoothed by a leadership team with its head in the game, not the mailbag.
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A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows





