Leadership, by Bill

Keeping the Main Thing the Main Thing

1 Comment 29 October 2009

I had lunch today with a friend. As is happening on a broad scale all around us, economic pressures are weighing heavily on his firm, and in particular, he and his partners.

One of his partners, the firm’s CEO has recently seen fit to focus inordinate amounts of time and energy on penny pinching, e.g., auditing every piece of outbound mail for signs that someone might be slipping a piece of personal correspondence into the mix, and, in a headquarters office with at most 40 employees, installing a lock on the closet where sodas and bottled water are stored. This is occurring in a family-owned business staffed with loyal, long service workers.

They are not alone. Respondents to a recent McKinsey survey suggest that, “during the crisis they have seen far more leaders focus on monitoring individual performance—even though they see that as one of the least helpful ways of managing the crisis.”

This behavior flies in the face of what good leadership instincts tell us, chiefly that, particularly now, C-level leaders need to be concerning themselves with “keeping the main thing the main thing” as my old FedEx boss, Jim Barksdale puts it. Specifically, we need to be concerning ourselves with making sure that all hands on deck know and understand where the organization is headed, what the priorities are, and what’s required of them. Eliminating waste is important, but let’s be frank – most of us in private industry have reached the point where growth is the only way out of this morasse.

If we’re to grow, execute, and succeed, our folks need to see a clear path being lit and smoothed by a leadership team with its head in the game, not the mailbag.

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

  • Share/Bookmark

Leadership, by Bill

An Elephant in the Room

No Comments 22 October 2009

Last week I keynoted a breakfast briefing for a group of Memphis area executives. Based on our current book project, Rebooting Leadership, my remarks centered on the leadership realities of the “post-AIG” environment. Three things that seemed to resonate with this audience were:

  1. That, as pointed out by Harvard lecturer and former Medtronic CEO, Bill George, the crisis we find ourselves mired in was induced not so much by complex financial instruments as by a failure of leadership, on different levels and many fronts.
  2. Regardless of one’s position in the management food chain, and whether or not we had anything remotely to do with the crisis, we are ALL being tarred with the same brush, to wit we must each play a role in cleaning up the mess. Fair or not, that’s the way it is.
  3. One of the central pillars on which our return to some semblance of normalcy depends is a big ‘ole elephant that resides in each of our homes and offices. The elephant has a name… Truth. Sadly, we’ve grown too accustomed to ignoring the elephant, or refusing to call it by name. Perhaps that’s due to being self-absorbed, or our desire to remain politically correct, not ruffle feathers, or disrupt agendas.

I think it’s time we toughen up a bit and become more accustomed to speaking (and demanding) the truth. It’s almost as if we think life is all one big reality game where, even if you get voted off the island, you get to come back at season’s end, and everything resets. I was reminded of that Friday afternoon when, for the better part of three hours, much of the nation was preoccupied by what now appears to be a hoax cooked up by some nut jobs masquerading as parents in Colorado.

We would do well to be mindful that in most cases the means exists to readily get at the truth. Even quicker than Wolf Blitzer popped the Heene balloon, armed with an iPhone and Google, a 15 year old can usually do the job in under 5 minutes. A few suggestions for operationalizing this better on the corporate front:

  1. Let’s make courage (as in courage to speak the truth) an absolute requirement for those in leadership positions.
  2. We should treasure (and protect) our contrarians – the folks who care enough to close the door, come in, and tell us something that we don’t want to hear but need to know.
  3. Let’s get better at recognizing failure earlier, and calling it what it is, without being so consumed by the urge to assign blame.
  4. Let’s practice having difficult conversations, and,
  5. We each need to get better at hearing the truth.

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

  • Share/Bookmark

Motivation, by Richard

Report from World Business Forum

No Comments 09 October 2009

Bill and I just returned from the World Business Forum in New York City, where about 5000 people from around the globe assembled in Radio City Music Hall to hear speakers the likes of economist Paul Krugman, Patrick Lencioni, Kraft Foods CEO Irene Rosenfeld, George Lucas, and Bill Clinton, and a host of others. The event was excellent, and I’m glad I went. Most of the speakers were really good. Some of them were outstanding. Here are a few random conclusions and observations:

  • Far from the apocalyptic feel of a year ago, the economy’s getting better, but it’s not better enough yet.
  • If Manhattan hotel room rates are any indication, New York’s healing is well under way.
  • Note to all speakers everywhere: make it about your audience, not you. Those at this event who did that, rocked; those who didn’t sank like a rock.
  • Even the state-of-the-art A/V system at Radio City Music Hall can’t make a bad PowerPoint look good.
  • Too many CEO’s are lousy speakers. There’s no excuse for that.
  • Even Bill Clinton, an excellent speaker, can’t perform at the top of his game after an overnight flight from the west coast.
  • Despite the homogenization of English speech patterns, owing to mass media, there’s still a New York accent, and I love it.
  • The world has changed. The principles of leadership have not. But their application has. And that’s precisely the message behind our new book, due out next year, entitled “Rebooting Leadership”. Sorry for the plug, but it fits.
  • George Lucas would be cool, even without his films.
  • Those giant pretzels you get on the street corner in NY used to be better.
  • Nothing has yet been devised that can adequately replace human beings coming together in the same room to hear a live speaker. Nothing.

*********************************

Richard Hadden (twitter at http://twitter.com/rehadden) is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and Bill are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.


  • Share/Bookmark

by Bill

Find Your Strongest Life – a book review

No Comments 05 October 2009

Over the weekend, I read the latest from Marcus Buckingham, “Find Your Strongest Life: What the Happiest and Most Successful Women Do Differently.”  I enjoyed the book, and found it informative.

In the interest of full disclosure, as an author and public speaker, I compete with Mr. Buckingham for ink and air time (he’s winning at the moment). And, as a member of the male species, I may not be representative of the book’s intended readership. That said, here are my thoughts from having spent a few hours with this well written book.

The impact of “Find Your Strongest Life” will be sub-optimal if it is read only by women. Indeed, I gained valuable insight into the women in my life by reading it.

Using a data-driven approach, Mr. Buckingham does an especially good job in the first 48 pages of defining “having it all” and identifying those things (e.g., multitasking) that are NOT the key to women’s happiness. “Having it all means taking yourself seriously. It means knowing yourself well enough to find your purpose in life. If means knowing what needs to change when you sense that you’ve lost that purpose. It means having the faith to believe that change is possible and having the courage to make those changes.”

He then offers practical advice, e.g., “Each part of your life must contain strong moments” based on the example of real women, one of whom happens to be a school principal in my community. The book closes with a strong section on how to “find your passion.” My one beef is that the advice is disproportionately career-oriented.

I come away from reading “Find Your Strongest Life” with the reminder that, when we trade who we are for what we are, the outcome is not always pretty or satisfying.

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

  • Share/Bookmark

ABOUT US

Considered thought leaders in the arena of leadership and employee engagement, Bill Catlette and Richard Hadden speak to, train, and coach managers on leadership practices for better business outcomes.

OUR PREMISE: Having a focused, engaged, and capably led workforce is one of the best things any organization can do for its bottom line.

VIEW DEMO VIDEOS

Subscribe to our blog
Enter your email address:

Email:
For Email Newsletters you can trust

OUR BOOKS


Be notified when Bill or Richard will be speaking in your area, and possibly preview or piggyback a program.

SHARE THIS SITE

Share |

ContentedCows on Twitter

© 2011 Contented Cows. Powered by Wordpress.

Daily Edition Theme by WooThemes - Premium Wordpress Themes