Think About It..., by Richard

My Christmas List

No Comments 24 December 2009

Christmas TreeAs I am already blessed beyond anything I deserve, with a wonderful wife and family, good health, dear friends, work that I love,  all the material things I need, and most of the material things I want, I find that my list of Christmas wishes digs, in some cases, deeply into the realm of the trivial, and in other cases, the seemingly unattainable. I, like many others, wish for peace in the world, the elimination of poverty, and that my Jacksonville Jaguars would have a winning season. But if I could sit down and make a list of wishes this Christmas, it might look like this:

I wish that people would:

  • forever ban the use of the following phrases from their language:
  1. the fact of the matter is
  2. to a person
  3. I’m reaching out to you
  4. “I was like,” when they mean “I said”
  5. “No problem,” when they mean “You’re welcome.”
  6. At the end of the day
  7. Does that make sense?
  • stop referring to the “Queen of England”. She’s the “Queen of the United Kingdom”, or the “Queen of Britain”, which probably sounds better and is easier to comply with. What about Wales, Northern Ireland, and Scotland? We don’t say Barack Obama is the president of Hawaii, do we? I told you this was trivial.
  • use their turn signals.
  • speak more quietly on their mobile phones in public.
  • learn when to use “Reply All” on emails, which is almost never.
  • know what they want when they’re in front of me at Starbucks.

I wish the graphics operators at my local TV station would learn to spell, and to proofread what they put on the screen.

…that the socks I put into the laundry in pairs would come out as such.

…that my stapler had a gauge on it so that my first indication of its being empty would be something other than clamping down with a staple-less stapler.

…that Microsoft Windows was better than it is. Please don’t tell me to switch to a Mac to solve the problem. I know, I know…

…that I could figure out how using Twitter would help my business.

…that I could make better naan bread.

…that fast food restaurants were.

…that people were less uptight about the phrase “Merry Christmas”.

…that I could consistently remember where I put my sunglasses.

…that there weren’t so many things in my life that rely on batteries.

And I wish that our elected representatives would do a better job of representing us, and would behave with greater civility toward each other and people who disagree with them. I told you some of these were probably unattainable.

That’s really about it. Like I said, I’m lucky…very lucky. But as long as we’re wishing, those are my wishes.

And finally, I wish that everyone reading this has a Merry Christmas, if you celebrate Christmas, and that everyone has a blessed and prosperous 2010. That’s something we can all celebrate.

Richard Hadden (twitter at http://twitter.com/rehadden) is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and Bill are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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Leadership, by Bill

Cleaning Up Other People’s Messes is a Morale Buster

4 Comments 20 December 2009

On the first passing play of the game against the Miami Dolphins, Tennessee Titans quarterback, Vince Evans’ under-thrown pass was intercepted. Frequently in such cases, the quarterback, in an effort to avoid injury, will lamely try to get in the way of the run-back by the opposing player, if not avoid contact altogether. To his credit, Evans, whose game status was uncertain due to an injury, drew a bead on the interceptor and leveled him with a hard tackle. In other words, he cleaned up his mistake.

Too often, I see people being expected to clean up the messes made by others. Granted, sometimes it’s necessary, but on way too regular a basis, it happens as the rule rather than the exception. When that occurs, two things happen:

  1. The behavior by the “mess-maker” is effectively rewarded by the lack of accountability.
  2. The individual and collective spirit of those who clean up the mess suffers a punch in the gut.

It has happened to us all, and every time it is dispiriting, especially when the mess maker scampers away unscathed.

It is especially irksome when the mess-maker is a team leader, as Young is. Though his action may have risked his longevity as a player, it did his stature as a team leader a world of good. The next time he asks a teammate (or the entire team) to suck it up and go the extra mile, he’ll be operating with the benefit of the doubt.

What about you? Are you having the difficult conversations and requiring mess-makers to participate in the cleanup, or are you taking the chicken way out? Worse yet, are you expecting people on your team to pay for your mistakes? And, when it just can’t be helped and you must ask a person to clean up someone else’s problem, are you at least showing appreciation? I hope so.

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

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Character, by Richard

Schumer drops the b-bomb

No Comments 17 December 2009

schumerI know the US Senate has a lot of important issues to deal with, like the lousy economy, high unemployment, two wars, and health care, so please forgive me if I winge for a moment about something less important, but nonetheless significant: the conduct of one Senator who knows how to behave well, but chose not to.

According to Politico.com, New York Senator Charles Schumer continued talking on his cell phone after USAirways flight attendants had instructed passengers to turn off all electronic devices.

After issuing the general instruction to all passengers (to include, presumably, US Senators), the flight attendant approached Schumer and told him the entire plane was waiting on him to shut down his phone. The senator argued with her, and was then quoted as saying, “It’s Harry Reid calling. I guess health care will have to wait until we land.”

Puh-leaaaaze…

As a final show of class, professionalism, and maturity, the senator then called the flight attendant a word also used to identify female dogs. In fairness, as one blogger has pointed out, she insulted him first, by calling him a senator. Still…

The incident was reported by a fellow passenger, an aide for the opposing party, but has not been denied by Schumer. In fact, Schumer had a spokesperson apologize on his behalf. I’d love to have someone I could pay to take the heat for me when I screw up. As often as that happens, I probably couldn’t afford one , but thankfully for Schumer, we provide him with a staff budget capacious enough to allow for such a person.

There’s a lot wrong with this incident, if it’s true. For starters…

  • Senators are supposed to be public servants. Not public tyrants.
  • Every time I fly, I’m warned that “failure to comply with crewmember instructions is a federal offense.” Consider the senator a federal offender. You and I would have been escorted off the plane to visit with two uniformed men with heads disproportionate to their bodies.
  • If Schumer’s public language is indicative of the way he regards women, I’m not impressed.

People are looking for authenticity in their leaders. Authentic leaders:

  • realize others are watching, and behave as admirable examples, even when no one is watching
  • realize rules apply to them just as they do to others
  • are as kind and considerate to the person who pushes a broom (or an airline drinks cart) as they are to their fellow country club members
  • know that they put their pants and skirts on the same way everyone else does
  • apologize sincerely, and in person when they make a mistake

Shame on you, Senator Schumer, surrogate apology notwithstanding.

Richard Hadden (twitter at http://twitter.com/rehadden) is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and Bill are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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Leadership, Management, by Richard

Let’s talk HR controversy

No Comments 14 December 2009

A few weeks ago, I mentioned the HR Raging Debates microsite developed by Halogen Software, in which a group of us were privileged to opine on issues like Forced Ranking, Performance Appraisals, and Generational Leadership. It was a huge success! Now we’re taking it live.

Tomorrow (Tuesday December 15th) at 2:30pm EST (GMT -5), we’ll be doing a live webinar with many of the guests in the series including:

  • Josh Bersin
  • Kris Dunn
  • David Creelman
  • Lance Haun
  • Ed Lawler
  • Libby Sartain
  • and me

You can register for the webinar here. Join us, and let’s stir things up a little!

Richard Hadden (twitter at http://twitter.com/rehadden) is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and Bill are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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Leadership, by Bill

Rent-a-Dummies vs. Fully Engaged, Responsible Team Players

No Comments 12 December 2009

In a prior life as a corporate HR executive, I was known on occasion to use the term “rent-a-dummies” in reference to temporary agency help. My use of the term had a lot more to do with the no strings, obligations, or loyalties nature of the relationship than any IQ disparagement. Still, it was cold and unkind, even though in so many cases it just seemed to fit.

I was reminded of the term, and the extent to which any semblance of loyalty between employees and the organization has faded when reading yesterday that University of Cincinnati football coach, Brian Kelly had accepted the Notre Dame job.

Ironically, it wasn’t six months ago that Kelly signed a contract extension through 2013, saying at the time that, “this agreement allows me and my family to call Cincinnati our home, not just a place where we live,” Oh, I know, this situation is different, because it’s not just any university. It’s Notre Dame for gosh sakes. Kelly probably had to undergo an extra interview with a ah-hem Higher Authority to get the job.

Despite apparent statements to his Cincinnati players that he was staying, and that they would be the first to know if he decided otherwise (they weren’t), Kelly opted not to coach those same players in what, for many, will be the biggest, if not the last football game of their lives, the 2010 Sugar Bowl. As Notre Dame had already announced that it would not accept a bowl game invitation this year, it’s not like he had a competing professional interest. No, Kelly had gotten all he was going to get out of the University of Cincinnati and he was leaving, now! Never mind the interests of the young men who have played their hearts out for him and enabled him to get this job!

A few thoughts for the senior leaders and recruiters in our readership:

  1. If you truly want to get beyond the “grab mine and go” mentality in your organization, and you’ve really got to want to do it because it is an uphill slog, the effort must start with you. Are you setting the example by demonstrably placing the organization’s good at least on a par, if not a step ahead of your own? Are you earning the loyalty of the folks on your team day in and day out, or merely demanding and hoping for it?
  2. We suggest you revisit your use of employment contracts and seriously consider whether they are adding beneficial clarity to the terms of the arrangement, or simply tightening the screws of self-interest and creating more rent-a-dummies.
  3. In your recruiting and selection process, place as great an emphasis on how people finish their obligations and projects as how they start them. If a new recruit is willing to void an employment agreement and dump their current gig like a hot potato, why would you want them on your team?

Our interest is not in resurrecting the workplace of a bygone era. Anything but. Rather, it is in recognizing the fact that speed, the competitive advantage of choice, is compromised when people, either by choice or necessity, go through the day always keeping one eye focused on their own welfare rather than the job they are getting paid to do. We’ve made our choice. What’s yours?

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

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Character, by Richard

The lost art of the Thank You note

No Comments 10 December 2009

Thank you noteIn today’s mail, one item clearly stood out from all the bills and advertisements I dragged in from the daily haul. An envelope, addressed by hand, to my wife, with the return address from a couple we know from our church.

As a hobby and side business, my wife makes handmade decorative soap, with Celtic designs, reflecting her native Scotland. This year, our church choir, to which we both belong, presented a Christmas concert with a Celtic theme. As a small token of our esteem for our fellow choir members, and because the Celtic connection seemed particularly appropriate, my wife placed a piece of soap, packaged and labeled, inside the music slot of each of the 87 members before this weekend’s performance.

Nearly every member came up and personally, and most graciously thanked her for this small gift. One woman, Barbara, sat down, and took the time to write a note, address it, put a stamp on it, and put it in the mail. Barbara is a perfect southern lady, of mature years, and reeking of class. Not snootiness – real class. She has an email account and isn’t afraid to use it. But she knows when not to.

The next time someone at work does something you particularly appreciate, sit down, pull out a note card, and write a note to say thanks. Your small and simple gesture will stand out and be remembered long after your email would have landed in the delete folder.

Thank you.

Richard Hadden (twitter at http://twitter.com/rehadden) is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and Bill are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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Leadership, by Bill

Skin In the Game

No Comments 01 December 2009

Whether in business, sports, or communities at large, people, all of us, perform better, a lot better, when we have skin in the game. Contrary to what we’ve seen of late with bogus bonus schemes that provide executives with nothing but upside potential (AIG rings a bell), I’m talking about the type of arrangement where people are truly invested in an organization and its outcomes, with both upside and downside potential – real skin in the game.

Members of the U.S. Congress are beginning to bandy about the notion of imposing a “war tax” to pay for the war in Afghanistan. Though drilling yet another hole below the water line is about the last thing our economy needs at the moment, I’m not sure it’s such a bad idea. If every (repeat, every) taxpayer was invested in this gambit, either by virtue of military service or a surtax on their paycheck, I feel certain that our opinions would quickly become more reasoned (less partisan), and the prospect of holding politicians and military officers accountable would improve immensely. Moreover, there would be at least one thing that binds us together. Or, as former New York mayor, David Dinkins remarked upon Barack Obama’s election, we would all “be drinking out of the same water fountain.”  And, our children and grandchildren might breathe a little easier knowing that there was at least one tab their parents were actually paying themselves.

Regardless of the outcome of any proposed war tax, skin in the game is something that each of us as leaders should strive for on our own teams. We can do so by:

  1. Lobbying for contracts and other arrangements that truly put pay at risk
  2. Using spot cash awards (and fines) as a way of recognizing performance in real time
  3. Being more thoughtful and broadminded in assigning responsibilities and tasks
  4. Refusing to saddle your stars with the task of cleaning up messes made by others, and
  5. Being quicker to remove people from the team when they have lost too much skin.

Your thoughts, as always, are welcome.

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

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