Leadership, Motivation, by Richard

Contented Cows on Real Recognition Radio

No Comments 28 June 2010

When: Tuesday, June 29, 2010, 1:00 pm Eastern Daylight Time

What: Real Recognition Radio with Roy Saunderson and S. Max Brown will feature Bill Catlette and Richard Hadden, talking about how good leaders get people to put more OOMPH! into their work.

Roy Saunderson, founder of Recognition Management Institute and S. Max Brown host Real Recognition Radio Tuesdays at 10 Eastern.  These guys understand the value of recognition in getting the most, willingly, from people at work.

Tune in and listen to the show, on Tuesday, June 29, 2010, at 1:00pm Eastern Daylight Time, then bookmark their site, to listen each week.

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Management, Think About It..., by Bill

Freeze! Let’s Not Get Stupid About Personal Use of E-Devices

No Comments 19 June 2010

In what may ultimately prove a landmark decision on workplace privacy, the U.S. Supreme Court ruled this week that government workers have no right to privacy when using employer-owned communications devices. The case stemmed from a suit brought by an Ontario, CA police officer whose extremely personal text messages (not all of which were directed to his wife) were exposed during an audit of the business vs. personal usage of his city-owned device.

My first thought was, what on earth was this guy thinking when, rather than quietly reimburse the City for the personal messages, he opted to file suit on grounds of unlawful search?

My second thought was, and is, that, though the Court restricted its ruling to government employees using government-owned devices, the ruling will undoubtedly spill over and have a chilling affect on private enterprise as well, and not necessarily in the expected manner.

Employees have been extensively using employer-owned wireless devices and communications networks for better than a decade. During that time there has been something of an uneasy truce as we have each allowed the line between business and personal time/pursuits to blur. To an ever greater extent, workers (at all levels) have permitted more frequent invasion of what has traditionally been their private, off-duty, personal space. It is no longer unusual at all to have one’s off-duty time peppered with business related messages, queries, and conference calls. Once the sole realm of managers who ostensibly were being paid for such interruptions, today, workers at all levels and pay grades are involved. In turn, employers have seen, and largely acquiesced to a greater co-mingling of personal with professional activities in the workspace.

Though there has been (and always will be) some tension in this arrangement, if we (manager types) are not careful, the Court’s ruling could be the straw that breaks the camel’s back, and disrupts what is otherwise a pretty good thing.

Some managers and organizations will use the Court’s ruling as an excuse to more aggressively police and restrict non-sanctioned use of company devices and networks. Doing so would be a mistake. How?

By and large, we have been the beneficiaries of this arrangement, where, within reason, we get free (yes) access to team members, regardless of whether they are technically on or off duty. In a world where speed of thought, response, and execution reigns supreme, this advantage is worth a lot to us. The very second that our workers decide to either turn the device off, or demand compensation for the time when it is turned on, thus making them accessible, we have lost a lot of ground. This is a decision that each of them can make at any time, quietly, and without notice. When you get down to it, we face a simple high school physics problem… There are more of them than us. This is no time to get stupid.

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A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

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A Better Way to Handle a Mistake

Exemplars, Featured, Think About It..., by Bill

A Better Way to Handle a Mistake

No Comments 03 June 2010

In an age when the slightest whiff of a miscue brings incessant howls of vitriol from anyone with access to a phone, microphone or keyboard, the handling of the Jim Joyce, Armando Galarraga fiasco in last night’s Indians v Tigers game stands as a refreshing reminder of how mistakes can be handled when adults are on their game.

For anyone not tuned in, MLB umpire, Jim Joyce mistakenly called a 1st base runner safe in the 9th inning of the game, costing Detroit pitcher, Galarraga a perfect game. For the benefit of non-fans of the game, a perfect game is a really big deal. There have been only twenty such games recorded in the entire history of major league baseball, and by all rights, Mr. Galarraga earned, but didn’t get credit for the 21st.

Granted, Galarraga’s coach and several teammates expressed their displeasure in no uncertain terms, but from all appearances, Galarraga remained calm and professional. Apart from the error, Joyce demonstrated why he has long been considered one of baseball’s finest umpires. Immediately after the game he reviewed the video, publicly admitted his error, and sought out Galarraga to apologize.  My guess is that he didn’t wait to consult his lawyer, league officials, announcers, or game sponsors. Nor did he wait to be prodded. He didn’t have to be waterboarded to cough up the truth.

My hope is that this can serve as a lesson for the rest of us. We live and work in a world where everything and everyone is moving at a high rate of speed. Occasionally we drop balls that should have been caught, or like Joyce, make a bad call. One thing (no, the only thing) that will keep people from slowing down is the belief that, when an error is made, rather than immediately bayonetting the wounded, cooler heads will prevail, and some adult behavior will emerge.

*****
A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

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ABOUT US

Considered thought leaders in the arena of leadership and employee engagement, Bill Catlette and Richard Hadden speak to, train, and coach managers on leadership practices for better business outcomes.

OUR PREMISE: Having a focused, fired-up, and capably led workforce is one of the best things any organization can do for its bottom line.

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