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Bill Catlette

Bill Catlette

Bill Catlette, @ContentedCows is an executive coach and business author who helps clients build lasting competitive edge by eliminating blind-spots and improving leadership habits.

Great Cakes Start With Great Ingredients… Hiring Strategically Still Pays Off

by Bill Catlette

In what little 'me time' she has, my wife is an avid baker. As such, she has long maintained that "great cakes start with great ingredients." That axiom is every bit as true in the workspace as it is in the kitchen, most especially when it comes to management talent.

I was reminded of this in a conversation with Junior Lacayo, an Atlanta area Marriott hotel exec. In discussing the approach at his property to filling the management bench, he indicated that, because of a strong promote from within preference, candidates for every job at the hotel are viewed as (and screened for being) future leaders. To wit, no job is filled until the successful candidate has passed muster with the hiring manager and the entire management chain up to and including the property's GM.

In the same vein that a PowerPoint® deck is not a presentation, and a GPS is not a trip, recruiting is not an app or a job board. To be clear, we’re entirely onboard with using technological aids to enable recruiting processes, but if you desire a discerning process that consistently yields people with the requisite talent and organizational fit, when and where you need them, a lot of skillful human effort is still involved.

If your business is at all labor intensive, here are some tips to bear in mind when it comes to recruiting:

  1. Make sure recruiters are armed with job profiles that are completely up to date and based on performance characteristics that have proven instrumental to success – recently. These can be gleaned from a combination of analytics and the considered opinion of a wily veteran or two. Challenge education and experience requirements that are more than a couple years old particularly hard, as much has changed.
  2. Expand your sourcing channels. Just as farmers know that you can’t expect to farm the same ground for the same crops year after year, recruitment sources need to be cultivated and rotated. Moreover, as Ross Perot has suggested, “Eagles don’t flock – you find them one at a time.”
  3. In view of the fact that the decisions about who winds up on your payroll are perhaps the most important decisions any leader makes, make sure that your business leaders at every level are well-skilled in this area. I’ll wager that a lot of your managers have never learned how to do an effective employment interview (from the hiring side of the desk). Further, if such decisions are truly important to the organization, make sure that quality of hiring metrics show up on every manager’s performance rating criteria, and that there is significant money at stake.
  4. Lastly, stop disrespecting your recruiters and instead show them some love by making sure that they have adequate tools (and yes, technology) to work with, but even more importantly, that their efforts and contributions are appreciated. They have a tough job that is getting tougher by the day. If you really want them to be focused and fired up, make sure that they have some serious outcomes-driven cash at stake.

Good luck, and happy hunting.

As a leadership coach, I work with managers up and down the ladder, helping them capitalize on their strengths, discover hidden (to them) weaknesses, and rehab or minimize the impact of the latter. In almost every case, these leaders find that there is more work for them to do in at least one of the following areas. As an emerging leader, some effort on your part now, while you’re still in a formative stage will pay great dividends to you.

Less Selfies, More Ussies

Being a leader is not about you. Repeat, it’s not about you. Rather, it’s about them…  the team, the mission. In that vein:

Bullying seems inescapable in modern life, whether the context is school-aged children, adults in the workspace, or newly elected politicians behaving badly. The associated consequences and handwringing prompt us to take a swing at it, at least as far as the workspace component is concerned.

What Bullying Is and Isn’t: Bullying is the misuse of power, (physical capacity, knowledge, wealth, position, et. al.) to intimidate, coerce, or demean another. In a nutshell, it is behaving unacceptably simply because you believe you can. Bullies come in all sizes, shapes, ages, and hairstyles, without partiality to Carhart or Armani suits; the factory floor, cube farm, or corner office. It’s an accretive behavior that, left unmitigated, can become habitual and dangerous, even to adults. It is seldom kept a secret for long.

I became a fan of Green Bay Packers quarterback, Aaron Rodgers recently. Not for what he did during his game-time 30 minutes with a football in his hand, admirable as it was, but for what he did and said with a microphone in his face in the televised press conference following his team’s win over the Detroit Lions. 

In the interview, Rodgers was effusive in praising his team, with a heavy “We : I Ratio” describing their accomplishments, giving named shout-outs to at least thirteen individual teammates, and more expressions of affirmation than I could count. Rodgers wasn't just throwing handfuls of gold stars into the locker room so everybody could have one, though. His comments about the behaviors being commended were as well targeted as his game-time passes.

Nearly everyone who steps into a leadership role at any level is asked to do many more things than can possibly fit on their plate. They’ve got essentially four choices: Say no to some things, negotiate others off the plate, delegate, or gag. Some might say there’s a fifth option; that we can always multitask. As a general rule, I don’t accept the notion that it is preferable to stop doing one important thing really well to divert to doing two or more things in a half-hearted manner.

Let’s say that you’re to undergo thoracic surgery, and your experienced, highly rated surgeon also happens to be an accomplished chess player. Are you going to have any problem if she chooses to play a game online with one hand while her other, scalpel wielding hand is inside you? Thought so.

Two days before New Year’s day, I walked into a Kroger grocery about five miles from my home to pick up a few items. I should have known better. The parking lot was quite busy, and the store was packed with frenetic shoppers playing a nonstop game of chicken with one another using shopping carts, and scooping up all manner of items, most notably shrimp and champagne. Maybe the economy really is getting better?

Within two minutes of being in the store I couldn’t help but notice that the atmosphere didn’t quite match up with the cart bumping and competitive shopping. Things were somehow calmer. And then it struck me. Every single Kroger employee that I got within 30 feet of, and there were a lot of them in the aisles, offered a friendly greeting followed by, “Sir, can I help you with anything?” or something to that effect.

One of the things that stood out to me was that it seemed much more real than rehearsed. And then, I discovered the cause of this treatment, together with the reason why this particular store is by far the best-managed Kroger store I’ve been in, and I’ve been in a LOT of them.

Most of us are occasionally called upon to make a business presentation… Presentations to seek authorization or funding for a project, to report on performance, to pitch a product or service, demonstrate expertise, the list goes on. These presentations can have have serious business and career consequences, yet few of us have been trained to do them. Perhaps because we don’t especially look forward to the task, we often wait until the week, maybe even the day before, and hurriedly assemble a PowerPoint® deck, then hope that there is somehow "magic in the clicker."

There isn't, ergo we shouldn't be too surprised to see puzzled looks on the faces of some audience members, other faces that are peeking not so surreptitiously at their devices, and hearing still others squirming in their seats while we talk. That is an awful feeling. We've all been there, and we’ve lived to tell about it, but what about our message? What happened to it? What did it to to or for our career arc?

Shortly after writing my first book (with co-author and business partner, Richard Hadden) and beginning to do paid speaking gigs, I resolved to get better at it. Following is a short list of precepts that have benefitted me. I hope you find some of them helpful:

Memphis: 12/20/16 4:48P 

People the world over are watching intently as a new U.S. presidential administration goes through its staffing up process, taking notes and names as to who’s in, who’s out, who’s on the fence, what the relative merits of each candidate are, who’s calling the ball, the list goes on. One can only hope that the behind-the-scenes process used to vet and select candidates is as serious as the reporting of it. While all this goes on, thousands of other jobs, real jobs, regular jobs are being filled, quietly, without the hoopla, and, dare I say in too many cases, without much thought or preparation.

Thirty-five years ago this week, when I was a young middle manager at a nascent FedEx, my boss flew to New York for exactly two reasons: 1) To go Christmas shopping with his wife, and 2) To do a little coaching with me. Though the time-split between those two objectives was about 90/10 in favor of shopping, both purposes were well served. On the premise that you’re more interested in your holiday shopping than his, let’s talk about the second item.

One afternoon as we were riding across town in a limo, he initiated his coaching by saying something to the effect of, “You seem to be a pretty driven, bright, young guy who, when he weighs in on a topic is right more often than not. The question is, why do you have to be so damn right?

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