Stay in Touch! Sign up for:

Our Blog: Daily Dairy

Enter your email address:

Delivered by FeedBurner

 "Fresh Milk"
our free Leadership and Employee Engagement newsletter
 Sign Up Now
 Delivered by Constant Contact

Daily Dairy from Contented Cows

Monday, 21 March 2016 22:14

Discretionary Effort Is a Big, Dot Deal

Written by

Since commencing research on what ultimately became our first book, I have taken a rather steely-eyed approach to the subject of employee relations. A data-driven sort, I suspect that, had that research not produced clear linkage between worker attitudes and corporate performance, I would have found something very different to do for a living. But it did, and thus work at the intersection of people and profit has been the main event around here for better than fifteen years.

Guest Post by Robert Cordray
There’s an old expression, “He who expects little is seldom disappointed.” That’s not a great catchphrase for the customer service department, but it does bring up the topic of managing the expectations of customers and others by “under promising and over delivering”. The premise is simple. Don’t make overblown claims that get a person’s hopes up, only to disappoint them when you can’t deliver.

Monday, 21 March 2016 22:12

Hans Tanzler: A Born Leader

Written by

We’re often asked, “Can leadership be learned? Or is it hardwired at birth?”

Our answer: Yes.

Monday, 21 March 2016 22:11

Goal Sharing Leads to Goal Reaching

Written by

I’m a big proponent of personal growth. But when, a few months ago, my own person had grown too much, I decided to drop about 12-15 pounds, or about a stone in my wife’s British parlance.

Monday, 21 March 2016 22:11

CSX: One of the Best Places to Work in I.T.

Written by

Growing up in Jacksonville, Florida, virtually every one of my friends’ fathers worked for either “the phone comp’ny” (as we pronounced it), or “the railroad”. That “railroad” was what is today known as CSX, whose riverfront headquarters building occupies a prominent place in the Jacksonville skyline, and which occupies perhaps an even more prominent place in the life and economy of the city. And now, the company’s Information Technology function occupies the number 19 slot on Computerworld magazine’s List of 100 Best Places to Work in I.T. (See the full article here).

A good friend of mine took the picture you see here, with his smartphone, from his backyard on the banks of the St. Johns River, directly across from downtown Jacksonville. The photograph’s elements include a construction crane, the Isaiah D. Hart Bridge, Everbank Stadium (home of the Jaguars), and a particularly brilliant star that they tell us sits suspended in the atmosphere, 93 million miles away, unaided by any earthbound mechanical apparatus.

Monday, 21 March 2016 22:08

Six Steps for Climbing the Management Ladder

Written by

A few days ago I received a short note containing the following question from one of our readers: “I am just a simple, low-level manager, so I do not always have the chance to put all of your techniques into place.  I have read your first book and I actually believe and try to internalize what you put forth.  How do I use your tools to make the jump to the next level of management?”

In his book, Leapfrogging, Soren Kaplan reminds us that, “the human brain is wired to appreciate positive surprise.” He goes on to say that, when we experience such a surprise, three things happen:

Monday, 21 March 2016 22:07

Things My Mom Taught Me About Leadership

Written by

Over the course of her life, my mother taught me more about leadership than any class I ever took on the subject, or any one boss I’ve worked for. The lessons were usually prompted by life experiences that she seized on as teachable moments. Her last lesson for me, now permanently seared into my being, took place in the nursing home where she resided, about six months before her death.

Earlier this week, in the first game of their NBA Eastern Conference playoff series, the Chicago Bulls, absent three of their star players, traveled to Miami and beat the reigning NBA champion Miami Heat in their own building. I think it’s fair to say that a lot of basketball fans were stunned by the outcome. They may wind up being stunned by the series outcome, too. Who knows?

By Erin Osterhaus, Software Advice.

It’s hard to evaluate a third-party recruiter in advance. The ultimate test, of course, is whether the recruiter brings you high-quality candidates. But you won”t know this until you’ve worked with that recruiter for months. You”ll certainly want to choose a recruiter who has experience hiring in your industry for the type of talent you need. But these basics just scratch the surface. To dig deeper, I asked three recruiting experts for some clever questions to ask a prospective recruiter. The experts:

The familiar text tone from my iPhone heralded the message from my nearly 25-year-old daughter this morning: “I am officially someone”s manager now. Ahhh!”

A recent Huffington Post report highlighted a policy change at CVS Caremark, whereby workers who use the company’s health insurance program will be strongly encouraged, ‘er coerced to get a health assessment (height, weight, body mass index, blood pressure, et. al.) AND to make the results available to a firm that provides benefits support to their employer. According to the HuffPo piece, workers who choose not to participate will be fined $600 for the privilege of keeping their health data to themselves.

Monday, 21 March 2016 22:03

Back on the Ranch at Yahoo

Written by

One needn’t look far this week to hear the cries of anguish, and claims that Yahoo boss, Marissa Mayer is taking the company and its workers back to the stone age with her decision that, in the near future, Yahoo staffers need to get back to work, literally.

With full implementation of the Patient Protection and Affordable Care Act (aka ObamaCare) now within sight, every organization with a payroll and a modicum of good sense is getting serious about determining their strategy and tactics with respect to the act.

Page 8 of 10