Avoiding Burnout, Management, Motivation, by Richard

Instant gratification: the ultimate motivator

No Comments 07 September 2011

Of all the reasons my wife may have had for marrying me nearly 25 years ago, being ultra handy around the house is not among them.

That fact notwithstanding, last weekend I decided to pressure wash our house. The all-white structure has a large expanse of siding at the back that faces due north, and is therefore hospitable territory to a gray-green coating of mold and algae. Although the heat index was in the triple digits, I was actually looking forward to the task. And I knew why.

It’s the same reason that I actually enjoy mowing the lawn, even though there’s a fully capable onsite teenager, who would do it more often if I’d let him. The reason I like these tasks so much, and eschew others, like laundry and disinfecting toilets? Instant gratification.

Every swipe of the pressure washing nozzle was like applying graffiti in reverse. Expend labor – see result. It was magnificent! And enough to keep me at it in less than ideal conditions until the job was done. At which point I stood at the back of the house gazing up and admiring my handiwork.

We all need at least a little instant gratification at work, too. A strong need to know that what we do makes a difference. Some jobs come with this feature onboard. With others, this feeling of accomplishment is more elusive.

If you lead others, and help manage and design their work, here’s an assignment:

  • Pick one job you manage and assess it for instant gratification potential. Does it happen often, occasionally, rarely, or never?
  • If the answer is rarely or never, change that. Build into the job at least the occasional opportunity to see the fruits of the labor that goes into it.
    • Give back office people some direct customer contact.
    • Balance sales professionals’ account portfolios of tough customers with a few easier sales.
    • If the task is an intermediate step in a process, let them at least see the finished product and have a clear understanding of the part they played in it.
    • Make sure no job is all frustration – no fulfillment.
  • Once you’ve had a little immediate gratification with this experiment, do the same with the other jobs under your direction.

We all need to see the needle move from time to time. It’s part of what keeps us going.

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Richard Hadden is a leadership speaker, author, and consultant who helps organizations improve their business results with a focused, engaged, capably led workforce. He and Bill Catlette are the authors of the acclaimed business classic Contented Cows Give Better Milk, and Contented Cows MOOve Faster, and the brand new book Rebooting Leadership, written with Meredith Kimbell. Learn more about them and their work at ContentedCows.com.

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Avoiding Burnout, by Bill

Let’s Celebrate Accomplishment

No Comments 08 May 2011

Since the announcement of Osama bin Laden’s death, I’ve read pieces from several respected sources suggesting that celebration of his demise is out of order, based on arguments that range from scripture to geopolitical policy. Whether it is out of order or not, it is understandable, on several fronts.

In large part, the urge to celebrate in this case extends from Americans being very tired… tired of being afraid (of losing their jobs, homes, health insurance, more terrorist attacks etc.). We’re tired of being a nation chronically engaged in unwinnable wars, tired of government failure at every level, and tired of being perceived unfavorably on the world stage. We’re tired of having a compromised lifestyle (think TSA), and perhaps most importantly, tired of having precious little to celebrate for nearly a decade.

The ONLY semi-widespread celebration in this country since 9/11 was President Obama’s election… a celebration that was quite short-lived and not especially well shared. Add to that the feeling that, until now, 9/11 has not been avenged, despite the expenditure of another 5,000 American lives and over a trillion taxpayer dollars. So, with that backdrop, I think the desires of many to celebrate are understandable, and probably healthy in the short term.

Celebration of accomplishment is a big part of any winning team’s character. It is as necessary to high performance as having big goals and high standards. Celebration erases some of the pain needed to achieve, refreshes the players for a moment, and rebuilds needed confidence to go on. It is also akin to thumbing your nose at your competitor, to wit celebrating ObL’s departure from the scene likely feels good to many.

So, in that sense, while it is perhaps a bit ghoulish, and it does momentarily distract us from the very real challenges we face, I say let people celebrate if they want to. If it causes those who would do us harm to be a bit more fearful, or at least mindful of the consequences, that may not be such a bad thing either.

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A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. He is co-author of the newly released book,Rebooting Leadership. For more information about Bill, his partner Richard Hadden, and their work, please visit their website, or follow him on Twitter at http://twitter.com/ContentedCows

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Avoiding Burnout, Leadership, by Richard

What Workers Fear

No Comments 09 March 2009

The Scream

Recently, while conducting a seminar on the topic of leadership in a troubled economy, I asked the group of senior managers from the client company this question: “Other than losing their jobs, what else are workers afraid of in this economy?”

Some of the answers, in no particular order, include:

  • Fear of stalling on my career path.
  • Fear of not learning new skills, technologies, and disciplines.
  • Fear of having to tell people bad news, including telling people they don’t have a job anymore.
  • Fear of being asked to take a pay cut.
  • Fear of being furloughed.
  • Fear of having to play politics to keep my job.
  • Fear of losing touch with friends who used to be fellow employees.
  • Fear of having to work too hard, taking on the work of those who’ve been let go.
  • Fear of losing my comfortable routine.
  • Fear of taking too much time away from family because of an increased workload.
  • Fear of losing my passion for my company.
  • Fear of getting a new boss.
  • Fear of disappointing customers.
  • Fear of losing my health, from stress and overwork.
  • Fear of having to “make do” with substandard resources for getting the job done.
  • Fear of losing good relationships with some vendors, because we’re not paying them on time.
  • Fear of losing good relationships with some customers, because they’re not paying us on time.

We could debate all day whether or not we can stir up any sympathy for some of these “lesser” fears, especially when people are losing their livelihoods.  I don’t think that’s the issue. The issue is – if you’re a manager trying to get the best from people, and they’ve got some of these fears, you’ve got to deal with them.

Fear leads to preoccupation. And preoccupied employees can’t do their best work.

Leaders who do the best job of helping people deal with whatever fears they have will be best positioned to get through this mess, and to emerge stronger on the other side.

And yes, there will be an “other side”.

Richard Hadden is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and Bill are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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Avoiding Burnout, Reviews, by Richard

The Daily Six

No Comments 06 January 2009

The Daily SixOver the holidays, I read two or three good books – but none better, nor more useful than The Daily Six, by John Chappelear. Subtitled “Six Simple Steps to Find the Perfect Balance of Prosperity and Purpose”, this is a great coaching manual for anyone who wants some practical guidelines for keeping things in perspective, while developing a prosperous career. The tough economy will present a seductive temptation to tip the scale in favor of work – over everything else. We all know that’s not a good idea. This book underscores that.

A self-described “recovering big shot”, John Chappelear had it all – then lost most of it. A multi-million dollar business, with all the attendant trappings, was lost (and repossessed) practically overnight. His wife kicked him out (for good), and his kids disowned him (though not for good).

It was what he calls his “Gift of Desperation” that set him on a path to figure out how to live again, and this time, how to get it right. By developing “The Daily Six” – a list of (guess how many) simple but profound principles to practice every day (hence, the daily bit), he slowly, but surely, re-built a balanced life, replete with career success, meaning, fulfillment, and family.

If this were just another self-help book, I probably wouldn’t have read it, and I surely wouldn’t be blogging about it. Here’s what I like about it:

  • It’s short (130 pages).
  • It’s full of good stories. I like stories. I learn from stories. These are good stories.
  • It’s practical. There’s nothing in it I can’t do.
  • It’s actionable. There’s nothing worse than a book full of lofty ideas, but no call to action. Well, there are things that are worse. But you know what I mean.
  • You get the impression, from reading John’s words, that this is a guy who’s really grounded, thoughtful, wise, and somebody you’d probably like to hang out with.

You don’t need me to tell you where you can buy a book. But I’d suggest you order it from Chappelear’s website, www.JohnChappelear.com. He’ll even sign it for you.

Gotta go. One of the “six” is to have a daily quiet time. I’m going for mine now.

Richard Hadden is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and Bill are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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Avoiding Burnout, Leadership, Think About It..., by Bill

Feed the Opportunities… Starve the Problems

No Comments 30 October 2008

Newspaper•  The Dow is up (big) 2 of the last 3 days.
•  Mortgage applications are up.
•  Sales of both new and existing homes are up.
•  The price of of oil closed yesterday at $65.30/barrel.
•  Americans are saving more.
•  Airplanes are still full.
•  There are signs that our frozen banking system is beginning to thaw.
•  The Tennessee Titans remain undefeated after 7 games.

There’s 8 solid bits of good news to start your day. Okay, the last one is nothing more than  a gentle jab at my partner, whose Jacksonville Jaguars haven’t performed quite as well.

Seriously, though we’ve got some real challenges on our plate at the moment, let’s not lose sight of the stuff that’s working. Consistent with the example set by British explorer, Sir Ernest Shackleton when the ship bearing he and his 26 crew-members was crushed by the pack ice 100 miles from land, stranding them for nearly 2 years, it really helps to strive daily for a bit of levity, and to focus on something positive, even if for just a few minutes. Doing so unfreezes the grip of a difficult situation and lets you keep your wits about you. Pass it along!

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Avoiding Burnout, Think About It..., by Richard

E-mail-free Fridays

1 Comment 05 October 2007

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What’s next after casual Fridays? E-mail-free Fridays, or “Zero-E-mail Fridays”, as they call it at chipmaker Intel. There’s a great article in today’s issue of USA Today, describing this growing trend (“Fridays go from casual to e-mail-free“). Intel does it. US Cellular does it. PBD Worldwide Fullfilment Services does it, too.

The concept is simple as dirt. Take one workday a week – Friday (why not?) and lay off the e-mail. OK, e-mail isn’t exactly forbidden on e-mail-free Fridays, but people who practice it are strongly encouraged, on Fridays, to:

1. Meet face-to-face and discuss things, if at all possible, rather than send an e-mail.

2. Refuse to let the tyranny of e-mail control you that day, restoring this handy technology to its originally intended purpose, rather than to what it’s become today.

I’m gonna try it. Next Friday. My prediction is that come noontime, I’ll probably be Jonesin’ for my inbox. But I’ll probably have had a better day.

E-mail us your comments. Monday through Thursday.

Have a great weekend!

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Avoiding Burnout, by Richard

Keahole Airport…bad… but not bad enough to ruin a great vacation.

1 Comment 10 August 2007

OK, last post from Hawaii. It’s time to get back to reality.

For the past nine days, my wife, our two kids (teenagers), and I have been enjoying a wonderful vacation in Hawaii. First time for all of us. Oahu and the Big Island of Hawaii.

We’ve had a great time. On Oahu, we saw Pearl Harbor, Waikiki Beach, Diamond Head, Punchbowl Cemetery, and spent lots of time doing nothing, on the balcony of our hotel room. On the Big Island, we had a perfect view of Mauna Kea from the lanai of the villa, the week’s use of which we were gifted by good friends; visited Hilo, Anaeho’omalu Bay, went to a luau, and took a helicopter ride over the smoking caldera of Kilauea, which has been erupting for the last 24 years. What a show we got!

The trip didn’t provide much to complain about, and even if it had, I wouldn’t complain about much. I count myself very fortunate indeed to have been able to spend 9 days relaxing in one of the world’s most beautiful destinations, with my family. The food was (mostly) great, the scenery was magnificent, and the time together was irreplaceable. I mentioned these kids are teenagers?

But if you will allow me one rant, and one alone, I would like to throw down about what I have now discovered to be, in my experience, the most fouled up commercial airport in the whole of the United States. I haven’t been to all of them, but having now traveled to all 50 states, I’ve covered an awful lot, and there is nothing to compare to Keahole Airport, in Kona, on the Big Island. I’ve been to third-world airports that look better, and run better.

The day we left Kona to return to Honolulu for our trip onward to the mainland, the newspaper West Hawaii Today reported that hotel occupancy rates were down on the Big Island, and offered a few expert guesses as to why. I can tell you why, and you need look no further than the Kona International Airport. I certainly won’t visit the island again through this port of entry. First, the architects of this place never thought to include any actual buildings in the design. The whole thing is open-air. How tropical. It’s not so much an airport as an air patio. Not unlike the old airport at Tortola, British Virgin Islands, before they used some of the tourist tax to build a sparkling new one that you could lock up at night. I have to admit, I used to like the chickens meandering through the old airport, but the new one is better.

But this isn’t the British Virgin Islands; it’s the United States, Hawaii, in fact. A state whose primary industry is tourism… by air. And it’s not just that the airport’s al fresco. Say what you will about air travel in the US, the majority of airports have at least figured out how to convey travelers from the building entrance to their respective aircraft, with some degree of success. It may take a long time, the TSA agents may stop the line occasionally to inspect some kid’s backpack in order to justify their continued employment, and in most airports, the culinary choices are inadequate and overpriced. But at Kona, everything’s a jumble. There are lots of signs, but they’re all wrong and tell you to go to the wrong place. After joining one mob to, hopefully, check in for your airline, you are then expected to know to go to another mob, the entry point of which is unclear, to take your checked luggage to a tent, where overworked and overheated TSA agents have to sort your luggage onto carts by flight number, while you stand, perspire, and watch. And if you should misinterpret the joining place of that (or any other) mob, be prepared to incur the wrath of all the other hot and bothered passengers who finally figured out where to hook on, and don’t appreciate your trying to jump the queue.

One of the incorrect signs is the one that tells you that you should plan to check in for your 20 minute island hop flight 90 minutes before departure. That’s a good way to get left behind. Two hours of standing in mobs in the 90 degree heat will allow you to rush onto your plane last and endure the glares of those who knew better and arrived three hours early.

The Kona International Airport processes about 1.5 million passengers per year, roughly the same as the Tulsa, OK airport, and yet is a fraction of the size, if you count the square footage of the concrete you have to congregate on. Kona possesses a total of two, that’s 2… the second number… of metal detectors, compared to Tulsa’s 6.

And then, if your experience is anything like ours, after you’ve waited nearly an hour in the full sun in the only place on the island not blessed with delicious breezes, when you’re three people away from the X-ray machine, twelve crew members will suddenly jump in front of you (OK, fair enough), and then, a frantic woman, in peril of missing her flight to Maui (there are only 23 of them a day) will be ushered in front of you by the very same private security agent who, ten minutes ago, threatened to send you, your entire family, and your 3-pack of carry-on Dole pineapple to the back of the line on suspicion of trying to gain linear advantage over another party. Madam Maui will be sporting an ankle bracelet made of gun metal, and worn on the inside of her pantyhose, and all of this will need to be removed, in front of you and your family, blocking access to the X-ray machine by any of the people who have actually ever flown on a commercial aircraft since 9/11.

There! That feels better. Having said all that, here’s the one point I want to leave with you. Take a break. “Use your vacation time”. “Get away”, unwind, “relax”, unplug. I didn’t know I felt so lousy until I took 9 days to take it easy, and now I feel great. You don’t need to go to Hawaii, or any other island paradise, or anyplace particularly far away, or expensive. But find a place, make the time, take people you care about, or go alone, but go. We’ll all like you better when you get back.

Aloha.

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Considered thought leaders in the arena of leadership and employee engagement, Bill Catlette and Richard Hadden speak to, train, and coach managers on leadership practices for better business outcomes.

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