by Richard, Character, Favorite Folks

Dr. Ben Carson – Think Big

1 Comment 23 April 2008

Ben CarsonYesterday, one of our favorite organizations, Prosperity Bank of St. Augustine, Florida (also our bank, and a valued client), held its fourth annual Prosperity Bank Foundation event, designed to raise funds for the bank’s charitable foundation. It was my honor to be one of the speakers at the event 2 years ago. This year, the featured speaker was Dr. Ben Carson, a noted pediatric neurosurgeon from Johns Hopkins, and author of Think Big!

As a speaker, I’m always eager to hear others speak from the platform, but, I have to admit, I often approach these things as a reviewer, ready to evaluate style, content, and the other things I pay attention to when I’m on the platform.

For the first few minutes of Dr. Carson’s presentation, I found myself in that mode. But I was quickly transformed into simply being a listener, receiving his simple, positive, straightforward message, and being inspired by what I heard.

His style was far from theatrical. No flash. The only time he strayed from simply having a conversation with the audience of 500+ was his rather amazing description of the neuromuscular processes involved in his asking us to raise our hands, and our doing it. With this exception, he didn’t say much I didn’t already know. His message wasn’t particularly prescriptive. In other words, I didn’t leave there with pages of notes of things I could go out and do differently right away that would make a difference.

And yet I left the presentation feeling like I had spent an hour or so with a really good man of admirable character, a genius, a doer, someone who shares my values but has done a better job than I of putting those values into action.

One simple piece of advice he did encourage us to enact was to simply “Be Nice”. I heeded his advice at every opportunity yesterday, and so far today. And I gotta tell you, I’ve felt better because of it.

It took a brain surgeon to remind me of that which I already knew but wasn’t practicing enough. The next time I listen to a speaker, I’m going to focus more on how I can benefit from that speaker’s message, and less on how “good” his or her performance is.

I’m really glad I heard Ben Carson, and I appreciate Prosperity Bank for giving me the opportunity.

Richard Hadden is a leadership speaker, author, and consultant who helps organizations improve their business results by creating a great place to work. He and his co-author and business partner Bill Catlette, are the authors of the new book Contented Cows MOOve Faster, as well as the acclaimed business classic Contented Cows Give Better Milk. Learn more about them and their work at ContentedCows.com.

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Favorite Folks

HR Professionals Networking-The HR Net

No Comments 31 October 2007

We wanted to share with you a unique resource on the Internet for HR professionals.

It’s a free network that allows you to post Human Resource related questions and events on a message board.  The “HR Net” has over 3,300 people who can read your posting and answer it.  There are two things that make this resource different than listservs and chat rooms you see out on the net.

One difference is that is not a listserv.  You get one e-mail a week to let you know what’s new to the site and you can post/read/answer on your schedule.  You won’t get buried with those “reply all” messages that may give you either insight or indigestion.

The second difference is that each week the facilitator, Steve Browne, adds a creative touch to remind people that working with people should be fun.  Steve hired us to speak for the Greater Cincinnati HR Association a couple of years ago, and has become a good friend and supporter ever since. He’s the Director of Human Resources at LaRosa’s, Inc. in Cincinnati. Each week Steve writes an HR-related song parody (think Weird Al), and it’ll definitely give you a good laugh!

If you’d like to have this resource, just e-mail Steve at sbrowne@larosas.com and he’ll add you.  We’re  “Netters” as he calls us all, and we look forward to our HR Net every week.

We’d recommend that you get connected to this unique resource in the world of HR.  We’re sure you’ll enjoy it!

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by Bill, Favorite Folks, Management, Think About It...

The Power of Nice

No Comments 15 October 2007

Fulfilling a promise made to my son-in-law before he went to Iraq three years ago, the two of us headed west last week for a three-day fishing trip on Utah’s fabulous Green River. As we were winging our way back home at 39,000 feet, I realized that while the trip ostensibly was for his benefit, I likely got the best of this experience. In addition to some quality time with someone who has become an important part of my life, I got three days of perfect fall weather, a chance to recharge, and the memory of a 20-inch brown trout that gave me a thrill just as the sun was going down Thursday evening. Just as important, though, I was reminded of the “power of nice.”

We stayed at Flaming Gorge Lodge (FGL), owned and operated by the Collett family. I say the “power of nice” because that’s exactly what these people have going for them. Without an ounce of pretense, whether your name is Tiger Woods or Bill Catlette, they welcome you, make you feel at home throughout your stay, and see to it that you have what you need, whether you’re there to fish, hunt, write a book, chill out, or make a movie. Though by no means fancy, FGL has million dollar views, and more importantly, winning attitudes.

In the mold of his father, Carl, who owned FGL for years, current owner, Craig Collett shows up for work at 0′dark thirty each day wearing the same brown uniform shirt, name tag, and smile that he expects from each staff member. And the guy shows up to work, in whatever dimension is necessary, whether it’s seating guests at breakfast, helping out in the kitchen, or filling ice buckets for guests who have BTOB (this IS Utah). Whether it’s the folks in housekeeping, reservations, front desk (Annie, we’ll miss you), or the fishing guides, the staff has clearly gotten the message that nice isn’t nice, it’s necessary. Lyle Waldron, dean of the FGL guide service is a case in point, Even when it is 39 degrees, the wind is howling at 30 mph and his anglers are spending more time tangling lines than fishing, he’s pleasant and unflappable… nice.

Over the years, like many others, we have lauded places like Ritz Carlton for what really amounts to good training and institutionalized manners. At FGL, Craig and his family have found a way to institutionalize “nice.” To be sure, Ritz Carlton does a great job, but for my money, whereas deference and good manners may make me feel important, “nice” makes me want to come back.

Come to think of it, that’s a feeling and an expectation that I want our clients to have, in addition to things like professionalism, fresh ideas, and sound advice. In the future, I hope they will hold us to a high standard of “nice.”

Your comments as always are welcome.

Bill Catlette

P.S. For the benefit of any cynics who might think we’re shilling here, I paid full price for the trip.

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