by Richard, Leadership

Customer Indifference is a Real Biz Kill

0 Comments 27 February 2014

What’s more toxic than incompetence? Deadlier than old technology? More surely fatal than being slow to market? It’s the remarkable indifference to customers that we all still see from some service providers, those who were nodding off during the part where the rest of us learned that that just won’t cut it anymore. Remember Eastern […]

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by Richard, Leadership, Motivation

Are the Generations Really All That Different?

1 Comment 23 January 2014

Don’t look now, but next year, Generation X turns 50.   You may need a moment to process that. But it’s true. Following immediately on the heels of the boomers (those of us born between 1946 and 1964), the eldest members of the first alphabetically labeled generation are already receiving mailbox stuffing solicitations from the […]

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Avoiding Burnout, by Bill, Management

Working With Admin. Assistants to Really Amp Your Effectiveness

0 Comments 15 January 2014

With the advent of cell phones, sophisticated voice messaging systems, scheduling software, and widespread word processing capability, the footprint of administrative assistants (AA’s) in the workplace has shrunk considerably over the last dozen or so years. This has been aided and abetted by the desire to cut every last dime of assailable cost from the […]

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Avoiding Burnout, by Bill, Leadership, Management

Go Ask Your People

2 Comments 12 January 2014

One of the traps that newly appointed managers at any level commonly fall into is in believing that, to be worthy of their job title and pay check, they must have at the ready the solution to every problem, and the answer to every question. I’m speaking from experience. I’ve been there. As a young, […]

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by Bill, Leadership

Feed the Opportunities, Starve the Problems

0 Comments 11 December 2013

Life is short, the game is often fast, and each of us makes choices daily about the things we should devote time and attention to. I try to live by a simple, six word motto that tends to keep me focused on higher yielding activities… Feed the Opportunities, Starve the Problems. Its meaning to me […]

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by Bill, Management

When Recruiting, Consider the Size of a Person’s Motor

0 Comments 21 November 2013

In the earliest days of FedEx (or Federal Express as it was then known), I had two duties as an HR manager that occupied the lion’s share of my time… (1) Finding copious quantities of people (the right people) sufficient to maintain a near vertical growth curve, and (2) trying to get them paid before […]

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by Bill, Leadership

On Broken Glass, Apologies, and Obamacare

0 Comments 15 November 2013

When I was fourteen, I took over a friend’s paper route for the summer. I don’t quite remember how that came to pass (I doubt that I was jumping for joy at the notion of getting up every morning at 4AM), but here’s something I do remember from that experience.      One of my ‘customers’ […]

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by Bill, by Richard, Management, Motivation

Sometimes It IS About the Money

0 Comments 22 October 2013

Few issues in the domain of business are thornier, more complex, and emotion-packed than that of how much money to pay someone for the work they do. Employee compensation thrusts its tendrils into considerations no less substantial than motivation, employment law, labor unions, production, and the very profitability of the enterprise. Oh, yeah. That. Corresponding […]

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by Bill, Management, Think About It...

12 Take-Aways From the Forbes Healthcare Summit 2013

0 Comments 12 October 2013

      I was fortunate this week to participate in the Forbes Healthcare Summit 2013 in New York City. Following are some of my take-aways from the event:     1. Strong signs of general acceptance throughout the room that ACA is here, and that we may as well accept it and look for […]

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by Richard, Management

Why Contingent Telecommuting is a Good Idea

0 Comments 08 October 2013

Telecommuting isn’t for everyone. It may, however, be the best way to get to work for thousands of workers where I live,  Jacksonville, Florida, for at least the next month or so. On Thursday, September 26, a retractable (but unretracted) crane atop the USNS 1st LT Harry L. Martin slammed into the deck of the 60-year-old […]

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Considered thought leaders in the arena of leadership and employee engagement, Bill Catlette and Richard Hadden speak to, train, and coach managers on leadership practices for better business outcomes.

OUR PREMISE: Having a focused, engaged, and capably led workforce is one of the best things any organization can do for its bottom line.



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