Tag archive for "health care"

by Bill, Management

12 Things I Learned at a Healthcare Seminar Yesterday

No Comments 15 July 2011

Notes From Healthcare Reform Seminar

Memphis, TN 7/14/11

(sponsored by Memphis Daily News)

Keynote Speaker:  Philip Johnson – Argyle Benefits

Panelists: David Elliott (Baptist Healthcare), Scott Morris (Church Health), James Terwilliger (Duncan Williams)

1.  Most of the enabling legislation for the Affordable Healthcare Law (Obama-care) is still being written. Hence, you & I can still have an impact.
2.  “Sexiness is having insurance.”
3.  In 1960, Healthcare represented approx. 5% of U.S. GDP. In 2011, it represents 17% of GDP (and growing). Sound like a problem?
4.  Employer h/c benefits cost increase has averaged 10% since 1960’s
5.  In 2010 Avg. employer h/c benefit cost/employee was $8211. Avg. contribution by single covered employees was $415. Avg. contribution per covered family was $1009,
6.  Coverage changes created by Affordable Healthcare Law

<51 Employees – No new rules on coverage

>51 Employees – IF you offer coverage, there are minimum coverage and maximum cost requirements
>51 Employees – IF you do NOT offer coverage, a financial penalty is incurred

7.  McKinsey survey suggests that 1/3 of employers will eliminate h/c insurance coverage, pay the fine, and dump employees into state exchanges, which become effective 1/1/14.
8.  Prediction that many employers will convert employees to “Part Time” in order to avoid insurance requirements.
9.  Beginning in 2012, employers will  be required to auto-enroll employees into their h/c insurance coverage.
10. Employers will need to do a MUCH better job of communicating with their workforce re h/c benefits, charges, coverages, challenges, or will lose the ROI from that investment.
11. The much ballyhooed Individual Coverage Mandate becomes effective 1/1/14.
12. Each state currently has available a “Pre-existing Condition Uninsured Plan” for residents who have not had coverage for 6 months and have pre-existing conditions that would otherwise limit the coverage they could get. Despite the fact that this is touted as a “great product”, only 21,454 people nationwide have enrolled.

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by Bill, Leadership

Get Some Crayons, Mr. President

No Comments 28 August 2009

In his best-selling book, “Beating the Street”, famed investment fund manager, Peter Lynch opined that people ought not invest in anything which “cannot be explained with a crayon.” His reasoning was that, if you can’t explain with something as blunt and simple as a crayon what a company does and how it makes money, then you don’t understand it well enough to own it. I’ve tried very hard over the years to obey this iron law, and it has served me well, particularly on those days when the market is in free fall.

Mr. Lynch’s advice is equally appropos outside the financial world. It holds true, for example, for us manager-types. If we can’t credibly explain with that same crayon what our business/department/team does, then people aren’t going to buy into it, and we can be assured of half-hearted effort at best, and lots of empty seats on our bus. It’s not because people are stupid – not at all, but because they’re rightfully cynical, owing to all the hype, noise, and spinning directed our way as we go thru life.

Our president is finding more empty seats than he would like on the health care reform bus of late, not because reforming our health care system (correction, we have NO health care system) is a bad idea, but because he and those around him have thus far been unable to credibly articulate the problem and the proposed solutions. Granted, it’s not easy being heard above the din of competing interests, but he does have a pretty big microphone.

Peggy Noonan spelled it out as only she can in a recent WSJ piece . “The president’s health-care plan is not clear, and I mean that not only in the sense of “he hasn’t told us his plan.” I mean it in terms of the voodoo phrases, this gobbledygook, this secret language of government that no one understands—”single payer,” “public option,” “insurance marketplace exchange.” No one understands what this stuff means, nobody normal.” And, while I vehemently disagree with Mr. Noonan’s solution (pull the plug – not on grandma, but the whole shebang), she’s dead right about the explaining part.

Mr. President, it’s time for Congress to shut up and for you to find your voice, ‘er crayons. Now.

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

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by Bill, Think About It...

Health Care Reform… a Suggestion for Employers

No Comments 12 August 2009

Anyone who has spent even fifteen minutes genuinely listening to the current “debate” about health care reform can’t help but conclude that, as with most things insurance related, there is a whole lotta ignorance goin’ on. Sadly, most of us couldn’t find our insurance card with both hands in a full moon. We don’t really understand our own health care coverage (assuming we have it), and haven’t the faintest idea how the present health care business model, payment system, and having 47 million uninsured using the local hospital ER as their primary care physician impacts each and every one of us.

You’d think that, given the amount of money spent in this nation on health care (roughly $7000 per capita) we would be much better informed than we are about how the “system” works, and what the issues are. Sadly, we aren’t, and it’s beginning to appear that most would prefer to sit on the sidelines like deer in the headlights of an onrushing train while some of our even less informed neighbors scream “tastes great or less filling” into every open microphone.

However this turns out, it has made obvious the fact that those of us who run businesses have a lot of work to do in seeing to it that our people better understand the benefits we’re already providing them. Some would say that it’s not management’s job to educate people on their benefits. Let’s get real steely eyed and put our bean counter’s green eyeshade on for a moment. If you’re not going to see to it that people truly understand (make that appreciate) the significant investment you’re making in them, and thus forego any motivational tailwind from that investment, then why are you making it?

Here’s a suggestion, and a place to start. Just as many organizations are now requiring insured employees to complete an annual health questionnaire (the results are kept from the employer) as a condition of getting the most favorable coverage and rates, do the same thing with a benefits “test.” After reviewing some well crafted, idiot-proof material on how your benefit plans work, how plan participants can reduce waste while gaining the best coverage for themselves and their families, give them a test, the results of which influence their premiums. Then perhaps we’ll start moving the needle, and you’ll start getting some better ROI on your benefit dollars.

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

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by Bill, Exemplars, Think About It...

Dr. J's Prescriptions for Health Care Reform

No Comments 28 July 2009

Yesterday, at the conclusion of a routine office visit with my primary care physician, I asked for his opinion on the most important aspects of fixing our health care system. Actually, use of the word “system” is off the mark, because we really don’t have a health care system at all, just a bunch of component parts that don’t work together especially well. I digress.

The doctor’s eyes lit up when he realized that I was seriously interested in the topic, and what he had to say. Owing to the doctor’s kindness, love of his work, and a surprisingly slow Monday in his office, he talked and I listened for the next forty (that’s right) minutes. Here’s what he said…

Dr. J (that’s what the folks in his office call him) suggested that in order to sufficiently bend the cost curve while expanding coverage, we need to do at least three things:

  1. Make patients accountable for questioning, being economically involved in, and then acting on the medical advice and treatment they are getting. He recounted a litany of instances where patients were needlessly tying up valuable health care resources (e.g., pharmaceuticals, breathing treatments for COPD, and recurring office/hospital visits) simply because they refused to quit smoking, lay down their fork, etc. He also suggested that there is a powerful link between a patient’s actually having paid something for a drug, as little as $1, and the likelihood of them taking that medicine as prescribed. He recommends a scenario whereby patients who don’t properly use the advice or treatment lose the ability to be reimbursed for it.
  2. Institute tort reform as a means of reducing the tendency of medical service providers to over-test. Surprisingly, he was not in favor of capping liability awards. Rather, he suggested a pre-trial medical panel review in which a dispassionate group of docs would review the facts and issue a finding to the court as to whether or not malpractice occurred. He cited good results from a handful of states where such a policy already exists.
  3. Finally, he suggested that we need to do something to prevent (as occurs presently) pharmaceutical R&D and marketing costs from being sequestered in this country due to price controls everywhere else around the globe.

I don’t know what the answers are, but I’m confident that if we all take the time and initiative to become better informed, to read and chat up our own “Dr. J’s”, make our voices heard, and demand that our elected representatives at least read any proposed legislation before voting, we’ll be miles ahead.

Godspeed!

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

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by Bill, Leadership, Management, Think About It...

A Crisis of Trust

No Comments 20 July 2009

Within the next year, it seems likely that three things will happen, each of which will put added pressure on employers. In likely order of occurrence they are:

Health care legislation – The odds are that some kind of health care bill will soon be signed into law. While this is generally a good thing, the devil they say is in the details. Regardless, it seems quite likely that health insurance in some form will be made available to all (most), without prejudice on the basis of pre-existing conditions. One of the unintended consequences of this is that lots of people, millions perhaps, who have stayed in jobs they really don’t like because of the difficulty in replacing their health coverage will bolt for greener pastures when that is remedied.

Economic improvement – By even the most pessimistic of projections, the current recession should wind down sometime in the next year. Here again, as conditions change, a lot of workers who have been biding their time (and biting their tongues) will find it considerably easier to move on to greener pastures.

“EFCA lite” – Though it now appears that the so called “Employee Free Choice Act”  legislation will not be passed in its current configuration, my bet is that congress will succumb to pressure and give unions something that makes the organizing process considerably easier, a change that is justifiably not especially welcomed by the business community.

Taken together or independently, the message for employers couldn’t be clearer. Despite the fact that we currently enjoy an “employer’s market”, we would do well to take steps now to preserve, and where possible enhance our reputations as leaders, employers, and business people. How?

A great place, no, a necessary place to start is in taking steps to rekindle trust in ourselves and our organizations. In our recently completed “Post-AIG Leadership Survey” 95% of the 286 mostly management level respondents indicated that rebuilding trust (internally and externally) is a Significant/Very Significant factor in successfully emerging from the current business and economic crisis.

If nothing else, leadership is the earned consent of followers, consent that begins with the trust that, as leaders, we are who we say we are, and that even in the absence of guidelines, we will do what is right. Make no mistake, that faith has been broken, not bent, and either by our own actions or by presumed association, our institutions and leaders, each of us, has to some degree been painted with the same brush of suspicion.

The implication for those of us who would lead others is that we must re-earn that trust, and in a larger sense, re-qualify for duty. It doesn’t matter whether you were busily approving bushels of crazy, shady loans at Countrywide, or diligently minding your p’s and q’s as an honest, hard working floor manager at Claim Jumper Restaurants, or a Delta Air Lines in-flight leader. We all bear the burden. As Indra Nooyi, CEO of PepsiCo put it recently, “Corporate America, after the immediate financial crisis, has now found itself thrown into a far more corrosive and durable crisis – a crisis of trust. The victims of recession may not differentiate between guilty and innocent parties – everyone in corporate America could take a share of the blame, deserved or not.”

Let’s get going!

*****

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

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by Bill, Think About It...

Should Wal-Mart Be on Your Resume?

No Comments 14 July 2009

Our 1998 book, Contented Cows Give Better Milk, called attention to the substantial advantage in business outcomes achieved by companies with sensible leadership and employee relations practices. In it, we compared the difference in business results for a group of 6 companies with reputations for being great places to work (Contented Cows) versus a half dozen of their direct competitors with not quite the same workplace reputation (Common Cows). One of the companies profiled as an exemplar was Wal-Mart.

Despite very good business results, in the intervening years Wal-Mart has suffered more than its share of reputational black eyes inflicted by competitors who’ve endured countless beatings at the hands of the beast from Bentonville, labor unions that have grown weary of the company’s strident union-free posture, and yes, some mis-steps of its own.

Through it all, we’ve defied popular sentiment, maintaining instead that Wal-Mart is still a pretty good place to work, not to mention a convenient place to shop for a huge assortment of items at relatively low prices. Is it sexy? Nope, not one bit. Though I’ve never worked for the company, I get the distinct impression, gained from hundreds of store visits, interviews, and talking with acquaintances who do work their, that the work can be taxing (think long hours, hard floors), not especially lucrative, and, with  2.1 million people on the payroll (fully 50% larger than the active U.S. military), not particularly flexible. Moreover, consistent with lessons learned from other high performance workplaces, evidence abounds that employment at Wal-Mart is not for everybody. But it is right for a lot of people, and if you’re currently looking, you might give it some consideration.

What Wal-Mart lacks in “sexy” it makes up for in “steady”, something a lot of us are finding renewed appreciation for as the economy continues to quake and quiver. To wit…

  • Unlike employees at 3 of the 6 designated “Common Cow” companies (Consolidated Freightways, United Airlines, and General Motors) and a long list of others that have gone through bankruptcy since the book was published , Wal-Mart employees have enjoyed growth, relative prosperity, and job security.
  • Despite all the carping from organized labor about the company’s conservative approach to pay and benefits, Wal-Mart is now among the retail industry leaders in workforce health care insurance coverage. Indeed, the industry’s largest trade group, the National Retail Federation is apoplectic that Wal-Mart has endorsed congressional proposals that would require employers to provide health insurance for their employees
  • And, they actually are doing some exciting stuff on the environmental front. The company is currently working with environmentalist and entrepreneur  Yvon Chouinard (Patagonia) to develop and produce recyclable clothing

*****
A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

P.S. Bill Catlette does not currently own Wal-Mart stock, nor has he ever taken a dime from the company.

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by Bill, Management, Think About It...

When It Comes to Health Care, Be Opinionated… Just Don't Be a Dummy

1 Comment 13 June 2009

As the debate over health care heats up, we are being exposed to more flatulence than what we’re typically forced to endure during an election period. Unfortunately, most of us are ill-prepared to advocate or even recognize a reasoned position in the great health care debate because we’ve failed to do much fact gathering. If our knowledge on the subject doesn’t gain altitude soon, our ignorance will cause us to pay a very steep price.

There are those, to include a lot of the bloviating heads on TV who simultaneously spout something to the effect that Americans have the best health care in the world, and that any, repeat, ANY attempts to change the current system are tantamount to socialism. That is pure bunk, on both counts. We can (and should) engage in spirited debate about what solutions will best meet our needs, but the facts are unassailable. Compared to citizens of many other modern nations, Americans:

  • Pay more per capita (approx. $7,000 annually) for health care,
  • Absorb higher rates of growth in health care expense, and
  • Experience worse health outcomes (e.g., rates of adult life expectancy and infant mortality)

As importantly, the way we’ve traditionally chosen to pay for health care in this country makes it next to impossible for U.S. companies to compete globally in any labor intensive enterprise. Spotting competitors an immediate $3/hour cost advantage by virtue of the health care burden absorbed by American employers gives us a distinct disadvantage right out of the starting gate. We’re good, but I’m not sure we’re that good. Just ask GM.

The task of educating ourselves is made more difficult because there are a lot of very smart, well funded people representing myriad competing interests shouting from the rooftops. Make no mistake, this is very big business – about $2 trillion annually (roughly equivalent to the GDP of China). As Regina Herzlinger, Harvard professor and Senior Fellow at the Manhattan Institute put it in her book, Who Killed Health Care?, “Four armies are battling to gain control: the health insurers, hospitals, government, and doctors. Yet you and I, the people who use the health care system and who pay for all of it, are not even combatants.” We need to be. But we need to be smart combatants.

This matter is too important to simply let our elected representatives in Washington do the driving. For one thing, any objectivity they once might have had is rapidly being polluted by a full court press put on by industry lobbyists. According to a 6/12/09 USA Today piece, “Twenty of the largest insurance and drug companies and their trade groups spent nearly $35 million in the first quarter of 2009, up more than $10 million from the same period last year.” Annualized, that equates to nearly $252,000 per elected representative, and it doesn’t even include the device manufacturers, docs, or hospitals. Further, those same representatives are, by virtue of their position, the recipients of some of the finest health care and health coverage (the two seem to go together) in the world. In other words, they aren’t exactly feeling any pain. If members of this group were to receive the medical equivalent of water-boarding (suddenly losing all health care coverage and being forced to replace it privately at market rates),  I suspect that we might see some drastic changes of tune.

So what to do?

  1. Read. It’s summer time, the time for beach books. Make this a health care summer. Amazon.com has a bunch of good books on health care reform, including the aforementioned book by Ms. Herzlinger. Get started now.
  2. On your very next office visit, carve out 5 minutes to talk with your physician about how she or he sees the situation.
  3. Get involved. Bring knowledgeable speakers into your club, association, or workplace. Talk to friends and family about the issue, and yes, contact your elected representatives.

Just don’t wait, because time and ignorance are not our friends.

*****
A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

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by Bill, Think About It...

Something You CAN Do About Health Care Costs

No Comments 26 May 2009

There is a compelling piece in today’s WSJ by Dana Mattioli about the frequency with which small businesses are finding it necessary to cancel employer-sponsored health care coverage for their employees.

Citing data from the National Small Business Association, the article mentions that:

1. “About 10% of small businesses are considering eliminating coverage over the next year, up from 3% in 2005, and

2. “Just 38% of small businesses provided health insurance last year compared to 61% in 1993.”

The obvious cause – the continued run-up in health care coverage premiums in the face of a declining economy. Contrary to the way these decisions are often portrayed in the media, Ms. Mattioli takes pains to establish that in reality, these are extremely painful moves for a business owner or CEO to make.

Aside from trading more job cuts for health insurance, or raising employee premiums and co-pays, there are things that employers can do to hold the lid on health care costs. Here’s but one example, based on simple human greed, and the notion that each and every one of us needs to become a better health care consumer:

On the premise that many (most?) medical bills, particularly hospital bills contain billing errors, not necessarily in the payor’s favor, organizations would be well advised to adopt incentives that cause patients to audit their bills, and reward them for catching/reporting errors.

More specifically, adopt a program that encourages employees to obtain and carefully review all of their health care bills, and rebates to them fully 50% of any recovered over-billing. As a case in point, when our daughter was born, while looking over the bill, I noticed that we (my company) had been charged for use of a delivery room and for anesthesia. The only problem was that my wife never went to a delivery room, and didn’t take so much as an aspirin in the birthing process (one strong lady!) As the company’s HR director, I dutifully made sure the billing error was corrected, saving the organization several hundred dollars.

By providing a reasonable, self-funded incentive, you are able to achieve goal congruence with your insured employees, and save a lot of money in the process. Try it, I think you’ll like the results.

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com, or follow him on Twitter at http://twitter.com/ContentedCows

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by Bill, Think About It...

Last Rites For GM?

No Comments 30 March 2009

This morning, President Obama did what GM’s board should have done years ago by effectively administering last rites to the ailing automaker, at least in its current incarnation.

The move brought howls from the likes of U.S. Sen. Bob Corker (r-TN) and a host of others about the federal government’s meddling in private business.

With all due respect, one thing that the good senator seems to have overlooked is the fact that once a company dines at the public trough to the tune of several billion dollars, it’s no longer a private business, and you’re no longer captain of your own ship. That’s just the way it works. He who has the gold makes the rules. TARP-infused banks, take note.

I have two hopes with respect to this situation:

1. Before the plank that GM Chairman and CEO Rick Wagoner was forced to walk is put away, I hope that a majority of the company’s board, the UAW “leadership”, and the elected federal representatives who have aided and abetted this train wreck get a chance to try it out. In fairness, they’ve had more to do with the failure of GM than Mr. Wagoner has, so as long as we’re having an exorcism, let’s finish the job.

2. In view of the fact that our nation’s security and economic vitality depend to a great extent on having a modern, ultra-competitive manufacturing base, I genuinely hope that a radically new GM is allowed (encouraged) to emerge, one that is unencumbered by old-school management thinking, union interference, an entrenched entitlement mindset, and an outsized health care burden.

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com

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by Bill, Think About It...

Renewing Our Faith and Our Hope

3 Comments 24 March 2009

Sometimes when putting together a new presentation, I visit the archives of great speeches done by others in search of useful perspective and maybe a quote or two. Such is the case today, as I work on a presentation for a group of health care professionals.

Tipped off by an email from Brett Stevens, founder and President of The SearchLogix Group, I wound up reading President Ronald Reagan’s first inaugural address, given a little over 28 years ago. As usual, the Gipper didn’t disappoint, and I came away with some helpful hints for my speech that will be given in Louisville, in about a month.

But I got something else, too. In his email piece, titled “Going for It”, Brett highlighted a quote from the aforementioned speech that is as relevant and useful to today’s America as it was the day the speech was given. I thought I would share it…

“I do not believe in a fate that will fall on us no matter what we do. I do believe in a fate that will fall on us if we do nothing. So, with all the creative energy at our command, let us begin an era of national renewal. Let us renew our determination, our courage, and our strength. And let us renew our faith and our hope. We have every right to dream heroic dreams. Those who say that we’re in a time when there are no heroes, they just don’t know where to look.” –Ronald Reagan

Make today an excellent day.

A thought leader in the arena of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard Hadden, and their work, please visit their website at www.contentedcows.com

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