Customer Surveys

Through our wholly-owned subsidiary, BCS Metrix, we develop, administer, and interpret Customer Satisfaction Surveys.

Customized. Comprehensive. Turnkey.

Our Customer Satisfaction Survey process includes:

  • Survey design and production (paper and/or electronic)
  • Paper and/or electronic survey distribution, to your customers, based on your parameters
  • Data collection (paper and/or electronic)
  • Real-time exception reporting of critical customer input
  • Monthly management reporting
  • Benchmarking
  • Consultation and recommendations for service improvements, based on survey feedback

For surveys administered by postal mail, we manage the printing, inventory, and storage of the surveys, as well as all outgoing bulk mailing and incoming business reply mail associated with your survey. For electronic surveys, we maintain and manage the electronic platform and environment.

We do the work. You get the results.

Please contact us to discuss how we can help your organization improve customer satisfaction through our customer satisfaction survey process.


Considered thought leaders in the arena of leadership and employee engagement, Bill Catlette and Richard Hadden speak to, train, and coach managers on leadership practices for better business outcomes.

OUR PREMISE: Having a focused, engaged, and capably led workforce is one of the best things any organization can do for its bottom line.


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A Road Warrior's Leadership Test - Richard's article in Progressive Dairyman Canada Click here