The Beatings Will Stop When Everything is Rated a 10
Take a trip, make a major purchase, dine out, open a bank account, or just go to work, and the odds are good that you will soon be asked to complete some form of satisfaction survey. It seems that we’re practically being surveyed to death these days. Okay, maybe not “to death”, but you know […]
Three Reasons You Should Have a Leadership Program
Why is the process of finding a leader–whether to backfill someone or to fill a new role–often treated as an isolated event rather than an ongoing process? With the cost per hire only rising, why do so few organizations have a process for identifying and cultivating leaders within their existing talent pool? Guest post by […]
Stephen Covey Got Us Talking About Leadership
A giant tree fell in the forest of leadership thinkers last week, with the death of Stephen Covey. I happened to be attending the annual convention of the National Speakers Association when I heard the news. I was seated at lunch, with 7 other professional speakers, collectively representing a wide variety of topics, and each of us […]
A Little Less Hollywood and a Little More Mayberry
We note with sadness the passing this week of Andy Griffith, who though he earned his living in Hollywood, never seemed to forget where he was from. A visit to a Hollywood film lot (we highly recommend the Warner Brothers tour) comes with the admonition from tour guides, with evidence aplenty, that nothing there is at […]
Health Care – It’s Time to Move On

In the days since the U.S. Supreme Court’s legal affirmation of the Affordable Care Act (aka Obamacare), we have witnessed a cacophany of celebratory victory laps and ongoing bloviating about impending doom, loss of freedom, and death panels. Whether you are an employer, an individual citizen, legislator, or health care worker we would offer two […]
Talent Acquisition is More Than Putting Butts in Seats

For some time I’ve resisted the urge to excoriate a term that has been taking more prominent space in the lexicon of HR professionals. I’ve done so largely on the basis that there didn’t seem to be much harm in the emergence of new-agey alternative vocabulary among knowing professionals. I’ve resisted until now, that is. […]
Buffett doesn’t invest in things he doesn’t understand. Neither will your workforce.
On Friday, CNBC’s Becky Quick reported that multibillionaire oracle and investor Warren Buffett did not have plans to invest in Facebook, which is set for an initial public stock offering later this month. Oh, it’s not because he doesn’t like Facebook, nor does he think the social media platform is a bunch of hype. In […]
The Tough Side of Being a Leader
A core part of every leader’s duty, regardless of rank, is having the wisdom and courage to sever the relationship with someone whose performance or behavior either persistently or grossly fails to meet expectations. It’s what we get paid to do. Failure on our part to either notice the condition or take decisive action represents […]
Leaders and the “Little People”

As election season rolls around and campaigning for public office ramps up (does it ever leave?) most of us dust off the decision matrix by which we choose the candidates we’ll vote for. For some, it’s simply a matter of whether there is a donkey or an elephant next to the candidate’s name. Some might […]
Apologies Don’t Put the Worms Back in the Can, or the Words Back in Your Mouth
Ordinarily, we try to have a positive focus in this blog, encouraging leaders to adopt or maintain practices that will coax the very best effort from their teams. As opposed to the usual “start doing this” stance, this post is one of the “don’t do that” variety. Earlier this week, a political shock jock who […]