(This piece generally represents the text of a letter sent to some of our firm’s leadership coaching clients this week.) Too often I see HR professionals and the organizations they…
Blog
Leadership Can Be Hard...Are You Up For It?
Knowing exactly what would come of it, US Navy Secretary, Richard Spencer refused an order from his supervisor (issued at the direction of POTUS), to stand down on a disciplinary…
Four Words You're Gonna Have to Stop Saying to Customers
There’s one simple change that you and your team can make that’ll yield happier customers right away, and it means simply purging your language of one four-word phrase. Over the…
The Enemy is not in Your Own Locker Room!
In a recent conversation with a mid-level manager, we discussed his concern about members of his team getting in periodic spats with their contemporaries in another department, an internal client…
It's About How You Make Them Feel
In a recent session with a coaching client, I asked her view of the key tenets of leadership. Responding thoughtfully yet crisply, she talked about the importance of the leader…
4 Questions That Will Improve the Uptake From Learning & Development Activities
Learning and development professionals tell us that $billions are spent each year in the U.S. on professional development. Having worked in that arena for better than two decades, I agree…
Never Stop Recruiting!
My friend, business partner, and co-author Bill Catlette is passionate about many things, not the least of which is fishing. And he’s good at it. One reason for his success…
Yes, Organizational Fit Still Matters
In the work world, “Culture” represents the values, norms, aims, customs, rules, the way of life if you will of an organization. It is an amalgam of the non-talent ingredients…
Improve Your Talent Hunts… Get Good With Crayons
Much has been written and said recently about the incidence rate of job candidates’ outright refusal of job offers, and the unprecedented ghosting of interviews and start dates. Anecdotal evidence…
Are You Listening, or Just Waiting to Talk?
Almost universally, the leaders I have the good fortune to coach find that one of the skills they most need to work on is listening… really listening. That need has…