11.27.20 • memphis A question that I often ask of new coaching clients (business leaders of all stripes) very early in the relationship is, “To whom do you owe an…
Category: Communication
Let Her Finish!
Let Her Finish! by Bill Catlette 10.08.20 • memphis Cutting someone off in mid-sentence is not far removed from cutting them off in traffic and forcing hard braking, evasive action,…
Two Tips For Better Messaging
by Bill Catlette • 7/23/20 • Memphis Check For Understanding Too often, as busy leaders, we get a little out over our skis in communicating with our teammates, and sometimes…
Coaching From a Distance
With the sudden, COVID-inspired shift to WFH, one topic that has come to the fore is productivity. How do we get it? How can we possibly verify and measure it…
Leading from a Distance
see our keynote and workshop on leading from a distance If you’re a manager, right now your leadership skills are being tested, and evaluated (by those you lead), like never…
Four Words You're Gonna Have to Stop Saying to Customers
There’s one simple change that you and your team can make that’ll yield happier customers right away, and it means simply purging your language of one four-word phrase. Over the…
Are You Listening, or Just Waiting to Talk?
Almost universally, the leaders I have the good fortune to coach find that one of the skills they most need to work on is listening… really listening. That need has…
Stop Ghosting, Keep Your Word, Your Reputation. It’s All You’ve Got!
Lately, I’ve observed unprecedented levels of people ghosting scheduled appointments. One involved a wasted 400-mile drive (grr!). I learned of others in conversation with two independent businesswomen, both of whom…
Assume Positive Intent
In April, 2008, as part of a Fortune Magazine segment in which notably successful people were queried about the best advice they had been given, Pepsico Chairman and CEO, Indra Nooyi volunteered a…
Huddles or Hurdles? It's Your Choice
Let’s start with some locker room talk. No, not that kind… This morning, at the Y, I overheard a conversation between two guys who were, like most of the rest of…