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      Category: Communication

      27Nov
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      Give Yourself and Someone Else a Holiday Present… An Apology
      By Bill Catlettein Coaching, Communication, Leadership

      Give Yourself and Someone Else a Holiday Present… An Apology

      11.27.20 • memphis A question that I often ask of new coaching clients (business leaders of all stripes) very early in the relationship is, “To whom do you owe an…

      08Oct
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      Let Her Finish!
      By Bill Catlettein Coaching, Communication, Customer Experience, Employee Engagement, Leadership

      Let Her Finish!

      Let Her Finish! by Bill Catlette 10.08.20 • memphis Cutting someone off in mid-sentence is not far removed from cutting them off in traffic and forcing hard braking, evasive action,…

      23Jul
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      Two Tips For Better Messaging
      By Bill Catlettein Coaching, Communication, Leadership, Training & Development

      Two Tips For Better Messaging

      by Bill Catlette • 7/23/20 • Memphis Check For Understanding Too often, as busy leaders, we get a little out over our skis in communicating with our teammates, and sometimes…

      13May
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      Coaching From a Distance
      By Bill Catlettein Coaching, Communication, Employee Engagement, Leadership, Meeting Goals, Retention

      Coaching From a Distance

      With the sudden, COVID-inspired shift to WFH, one topic that has come to the fore is productivity. How do we get it? How can we possibly verify and measure it…

      26Mar
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      Leading from a Distance
      By Richard Haddenin Communication, Employee Engagement, Leadership

      Leading from a Distance

      see our keynote and workshop on leading from a distance If you’re a manager, right now your leadership skills are being tested, and evaluated (by those you lead), like never…

      18Nov
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      Four Words You're Gonna Have to Stop Saying to Customers
      By Richard Haddenin Communication, Customer Experience

      Four Words You're Gonna Have to Stop Saying to Customers

      There’s one simple change that you and your team can make that’ll yield happier customers right away, and it means simply purging your language of one four-word phrase. Over the…

      15Jun
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      Are You Listening, or Just Waiting to Talk?
      By Bill Catlettein Communication, Employee Engagement

      Are You Listening, or Just Waiting to Talk?

      Almost universally, the leaders I have the good fortune to coach find that one of the skills they most need to work on is listening… really listening. That need has…

      14Mar
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      Stop Ghosting, Keep Your Word, Your Reputation. It’s All You’ve Got!
      By Bill Catlettein Communication, Leadership

      Stop Ghosting, Keep Your Word, Your Reputation. It’s All You’ve Got!

      Lately, I’ve observed unprecedented levels of people ghosting scheduled appointments. One involved a wasted 400-mile drive (grr!). I learned of others in conversation with two independent businesswomen, both of whom…

      09Jan
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      Assume Positive Intent
      By Bill Catlettein Communication, Employee Engagement, Leadership

      Assume Positive Intent

      In April, 2008, as part of a Fortune Magazine segment in which notably successful people were queried about the best advice they had been given, Pepsico Chairman and CEO, Indra Nooyi volunteered a…

      28Jul
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      Huddles or Hurdles? It's Your Choice
      By Richard Haddenin Communication, Employee Engagement

      Huddles or Hurdles? It's Your Choice

      Let’s start with some locker room talk. No, not that kind… This morning, at the Y, I overheard a conversation between two guys who were, like most of the rest of…

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      About Contented Cows
      Contented Cow Partners
      Contented Cow Partners is the team of Bill Catlette and Richard Hadden. We help people improve business outcomes through a focused, engaged, and capably led workforce. We speak, we coach, we train, we write. We look forward to hearing from you.

      Richard Hadden: +1-904-720-0870

      Bill Catlette: +1-901-601-0101

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