There’s one simple change that you and your team can make that’ll yield happier customers right away, and it means simply purging your language of one four-word phrase. Over the…
Author: Richard Hadden
Richard Hadden is an author, speaker, and workplace expert who helps leaders create a better, more profitable place to work. He and Bill Catlette are the authors of the popular Contented Cows leadership book series, and Rebooting Leadership. Learn more about Richard, Bill, and their work at contentedcows.com. Or Hire Richard or Bill to speak for your next conference or leadership meeting.
Never Stop Recruiting!
My friend, business partner, and co-author Bill Catlette is passionate about many things, not the least of which is fishing. And he’s good at it. One reason for his success…
Piercings, Goatees, and Tats...Oh My!
It was Q&A time after a speech I’d just made to a large audience of small business owners, in a somewhat conservative retail field. As the speech featured some tips…
You Might be Struggling to Find and Keep Good Talent If...
Convention season is in full swing, and if the groups I’ve been invited to speak for are any indication, one of THE heaviest concerns weighing on the minds of employers…
Got Self-Awareness?
“Wad some Power the giftie gie us, To see oursels as ithers see us, It wad frae mony a blunder free us…” OK, so if you don’t speak Scots, you…
There's No Hacking Leadership
One of my new least favorite words (along with “handcrafted” and “curated”, but that’s another post altogether) is the word “hack”. Not in the old sense of a taxi driver…
Huddles or Hurdles? It's Your Choice
Let’s start with some locker room talk. No, not that kind… This morning, at the Y, I overheard a conversation between two guys who were, like most of the rest of…
The Singular "They", And Other Things That Evolve
Today’s blog post is a video blog. Here’s the video. And a transcript of the video is right underneath it. The longer I live, the more acutely aware I become…
Speaking Each Other's Language
Let’s face it. Communicating at work is tough enough when both the speaker and the listener speak the same native language. Add different tongues to the dynamic and, sacré bleu!…
Guest Post: 6 Tips to Get your Employees Engaged
By Sydney Frazer, Partnerships Manager, Glassdoor Employee engagement is often the buzz among HR circles. You hear about it and you know you should take steps to engage with your…