by Bill, Leadership, Management

Leaders Need to Be In the Moment

0 Comments 06 April 2014

In the last month I have had fairly strong conversations with three coaching clients about their growing tendency to “multi-task” while in meetings, including one on ones with team members or other business partners. Specifically, I’m referring to the tendency to allow an e-device (phone, tablet, or monitor) to occupy a seat at the table […]

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by Bill, Management

Be As Judicious About Adding Headcount at Work as You Are at Home

0 Comments 27 March 2014

By many measures, the U.S. economy is in spring-like mode, pushing up new green shoots and showing greater signs of vitality. Consumer confidence is up. Ditto for hotel occupancies and rates, manufacturing output (yes, we still make stuff here, e.g., Shinola.com), and corporate profits. Have you noticed the stock market? And, dare I say, hiring […]

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Three Things You Can Do to Help Your Team Perform Like a Champion

by Bill, Leadership, Management

Three Things You Can Do to Help Your Team Perform Like a Champion

0 Comments 24 March 2014

As an executive coach, part of my job is to help clients learn from and avoid getting their own version of some of the scars on my back. One of those scars came at an early age. As a young, 20-something leader I did my best to ensure that my team had its share of […]

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Bad Apples

by Bill, Leadership, Management

Bad Apples

0 Comments 03 March 2014

Recently, in preparation for a long, 1200-mile road trip (nasty winter weather coupled with living in a high airfare market causes one to do things like that), I shopped for juice, fruit, and bottled water to take along as car snacks. While picking through the bin of Honeycrisp apples, I couldn’t help but notice that […]

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by Richard, Leadership

Customer Indifference is a Real Biz Kill

0 Comments 27 February 2014

What’s more toxic than incompetence? Deadlier than old technology? More surely fatal than being slow to market? It’s the remarkable indifference to customers that we all still see from some service providers, those who were nodding off during the part where the rest of us learned that that just won’t cut it anymore. Remember Eastern […]

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by Richard, Leadership, Motivation

Are the Generations Really All That Different?

1 Comment 23 January 2014

Don’t look now, but next year, Generation X turns 50.   You may need a moment to process that. But it’s true. Following immediately on the heels of the boomers (those of us born between 1946 and 1964), the eldest members of the first alphabetically labeled generation are already receiving mailbox stuffing solicitations from the […]

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Avoiding Burnout, by Bill, Management

Working With Admin. Assistants to Really Amp Your Effectiveness

0 Comments 15 January 2014

With the advent of cell phones, sophisticated voice messaging systems, scheduling software, and widespread word processing capability, the footprint of administrative assistants (AA’s) in the workplace has shrunk considerably over the last dozen or so years. This has been aided and abetted by the desire to cut every last dime of assailable cost from the […]

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Avoiding Burnout, by Bill, Leadership, Management

Go Ask Your People

2 Comments 12 January 2014

One of the traps that newly appointed managers at any level commonly fall into is in believing that, to be worthy of their job title and pay check, they must have at the ready the solution to every problem, and the answer to every question. I’m speaking from experience. I’ve been there. As a young, […]

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by Bill, Leadership

Feed the Opportunities, Starve the Problems

0 Comments 11 December 2013

Life is short, the game is often fast, and each of us makes choices daily about the things we should devote time and attention to. I try to live by a simple, six word motto that tends to keep me focused on higher yielding activities… Feed the Opportunities, Starve the Problems. Its meaning to me […]

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by Bill, Management

When Recruiting, Consider the Size of a Person’s Motor

0 Comments 21 November 2013

In the earliest days of FedEx (or Federal Express as it was then known), I had two duties as an HR manager that occupied the lion’s share of my time… (1) Finding copious quantities of people (the right people) sufficient to maintain a near vertical growth curve, and (2) trying to get them paid before […]

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Considered thought leaders in the arena of leadership and employee engagement, Bill Catlette and Richard Hadden speak to, train, and coach managers on leadership practices for better business outcomes.

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