Show Some Appreciation to Hotel Housekeepers

by Bill, Think About It...

Show Some Appreciation to Hotel Housekeepers

2 Comments 15 September 2014

Marriott International announced today that it has partnered with A Woman’s Nation, a Maria Shriver venture, in implementing a housekeeper gratuity initiative, “The Envelope Please”, in more than 160,000 North American hotel rooms. The plan is that clearly marked gratuity envelopes will be left each day in guest rooms as a reminder that someone who […]

Continue Reading

by Richard, Exemplars, Favorite Folks, Leadership

Truett Cathy: A Life Well-Lived

0 Comments 08 September 2014

A mighty tree fell in the forest of business leadership today, with the death of 93-year-old Truett Cathy, founder of Chick-fil-A. Truett was a pioneer, an innovator, and a true gentleman of character and courage. He improved the lives of millions, way beyond “sellin’ chicken”, and leaves a legacy that makes him a real standout […]

Continue Reading

by Bill, Leadership

A Physics Lesson for Leaders About the Use of Power

0 Comments 27 August 2014

The first lesson learned by every new leader, one that should be permanently tattooed onto their gray matter, is that by virtue of occupation they have inherited a simple, high school physics problem – There are more of “them” than there are of you. Repeat, there are more of “them” than there are of you. […]

Continue Reading

by Richard, Leadership

Be the Boss You Always Wished For

0 Comments 18 August 2014

We’ve all worked for bad bosses – people who attained their lofty positions by virtue of one of the following two qualifications: 1. They were good at their non-management job, or 2. Their last name happened to be spelled exactly like the name on the building. I once reported to a boss who felt her […]

Continue Reading

by Bill, Management

Getting Beyond the Rehearsed Blather in Recruiting

0 Comments 11 August 2014

Last week I had a short, informal coaching conversation with an experienced, level 2 retail manager. Soon to be involved with staffing a new store, he was concerned about the recruiting process, and the fact that many candidates today show up with their promotional blather fairly well rehearsed, and a modicum of experience with behaviorally-anchored […]

Continue Reading

by Bill, Leadership, Management

Struggling Supervisors – Coach ‘em Up or Move Them Out

0 Comments 04 August 2014

Confirming what many had been sensing for some time, Dallas Federal Reserve Bank President, Richard Fisher said recently that increasing numbers of workers are quitting their jobs voluntarily, and concomitantly, employers are finding that it’s taking longer to fill open positions. Those are two fairly strong indicators that the job market is heating up. But […]

Continue Reading

by Bill, Management

Discretionary Effort Beats an Inversion Strategy Any Day

0 Comments 27 July 2014

Business news has been rife of late with coverage of U.S.-based corporations (e.g., Medtronic, Walgreen, AbbVie, Pfizer, Aon, Eaton, Omnicon) either attempting or completing an effort to re-flag the business as a non-U.S. entity. By and large, companies are using such “inversion” strategies in an effort to reduce corporate income taxes (e.g., Ireland’s headline rate […]

Continue Reading

by Bill, by Richard, Leadership, Management

Be Willing to Tolerate a Little ‘White Space’

0 Comments 17 July 2014

  *Please see special note below before leaving this page. Many years ago I had the opportunity to do some contract training for Steve Stowell and Matt Starcevich, co-founders of CMOE, the folks who gave birth to the highly effective 8-Step Coaching Model. I remain grateful to them to this day for the work, and […]

Continue Reading

by Bill, by Richard, Leadership, Management

Metrics and Managing – Be Careful What and How You Measure

0 Comments 08 July 2014

One of the time honored, oft repeated (sometimes mindlessly) management mantras is, “What gets measured gets done.” It seems harmless enough on the surface, right? After all, if you visibly go to the trouble of measuring or inspecting a particular method or outcome, the very act of doing so suggests to onlookers that it’s important […]

Continue Reading

by Bill, by Richard, Leadership, Management

Three Things That Will Improve Employee Engagement

0 Comments 03 July 2014

Recently I read a piece in the e-version of a major business publication which, by title and implication suggested that seventy percent of Americans hate their work. The piece used as its factual anchor the oft-quoted “State of the American Workplace Report” by Gallup, which suggests that only about 30% of American workers are truly […]

Continue Reading

ABOUT US

Considered thought leaders in the arena of leadership and employee engagement, Bill Catlette and Richard Hadden speak to, train, and coach managers on leadership practices for better business outcomes.

OUR PREMISE: Having a focused, engaged, and capably led workforce is one of the best things any organization can do for its bottom line.

VIEW DEMO VIDEOS

OUR ONLINE STORE

Subscribe to our blog
Enter your email address:

Email:
For Email Newsletters you can trust

OUR BOOKS


Be notified when Bill or Richard will be speaking in your area, and possibly preview or piggyback a program.

Contented Cows on Twitter

SHARE THIS SITE

Share |

© 2014 Contented Cows. Powered by Wordpress.

Daily Edition Theme by WooThemes - Premium Wordpress Themes

What People Think of Their Bosses: Our Article in Progressive Dairyman Canada Click here