Southwest Airlines’ winter 2022 meltdown was a failure of tools, a failure of systems. And it was almost as bad for their employees as for their customers.
Category: Leadership
What Elon Musk is Proving About Leading People
OK, I know Elon Musk is as easy a target as we’ve ever had. But if you will, please allow me this irony-laced observation: The person with more access than…
Quiet Quitting - The Latest Thing (That's Been Around Forever)
Maybe it’s the alliteration. The fact that it makes a catchy hashtag. Whatever it is, talk of #quietquitting just won’t seem to quit, quietly or otherwise. We’ve delayed our weighing…
Labor Shortage? Or Appreciation Shortage? More than 17 Ways to Say Thank You
While almost every employer in the developed world is grappling with a labor shortage, one of the underlying causes is, in fact, an appreciation shortage.
Workforce 2022: What IS the New Normal?
By Bill Catlette and Richard Hadden In a nation weary but not yet free of Covid there is growing consternation, largely in C-suites, over the perceived need to return to…
Part Two - Twenty-Seven Things You Can Do Right Now to Win the War for Talent - Onboarding
By Richard Hadden and Bill Catlette Onboarding new talent- when done well – is probably the smartest thing you can do to preserve your investment in recruiting (which was the…
Time for Some Straight Talk About Returning to Onsite Work
As employers move people back to onsite work, it’s important to consider that this is an employEE’s market, not an employER’s. Swimming against the tide of the asserted will of…
Making Hybrid Work
The hybrid workforce model is the future of the workplace. Let’s get it right. Here’s how.
Notorious PSG - Podium Sanitizer Guy Rocks Inauguration Stage
The inauguration ceremony for Joe Biden and Kamala Harris produced more than a few goosebump moments for this presidential history buff, not the least of which was Lady Gaga’s high…
Part 2 - Making Working from Anywhere Work
On January 11, 2021, we published a list of six specific ideas we’ve learned from leaders who are having real success engaging and leading their remote and hybrid teams. You…