In a presentation last week for a group of healthcare industry managers, I was asked to comment on “work-life balance.” My remarks were prefaced with the admission that I’m fairly…
Category: Leadership
Choose a Great Boss. Be a Great Boss
Guest post by Ivan Serrano The best technique for getting ahead at work is choosing a great boss. Not a great job, a great boss. A great boss is one…
Listening… Really Listening
Recently, I came uncomfortably close to dying in a well-equipped, modern, metropolitan hospital emergency room, a building that I had walked into under my own power. The cause of the…
Leaders… You Really Need Truth-Tellers
My last real (corporate) job was an eleven-year run with a very fast moving “550 mph warehouse” as the company’s founder and CEO has been known to put it. Shortly…
Some New Year’s Coaching for You
Another new year has begun (2016), and many of us are now in the process of embracing it, with hopeful ambitions to tidy up our bodies, our lives, habits, homes,…
Ebola and a Lesson on Leadership
Since passage of reform legislation in March 2010, the U.S. healthcare industry has struggled with wrenching change brought on by movement of the tectonic plates underneath the delivery and payment…
Show Some Appreciation to Hotel Housekeepers
https://contentedcows.com/blog/item/63-show-some-appreciation-to-hotel-housekeepers Marriott International announced today that it has partnered with A Woman’s Nation, a Maria Shriver venture, in implementing a housekeeper gratuity initiative, “The Envelope Please”, in more than 160,000 North…
Getting Beyond the Rehearsed Blather in Recruiting
Last week I had a short, informal coaching conversation with an experienced, level 2 retail manager. Soon to be involved with staffing a new store, he was concerned about the…
Metrics and Managing – Be Careful What and How You Measure
One of the time honored, oft repeated (sometimes mindlessly) management mantras is, “What gets measured gets done.” It seems harmless enough on the surface, right? After all, if you visibly…
What Are YOU Expecting?
Before the World Cup soccer games even start, U.S. men’s head coach, Jurgen Klinsmann has apparently relegated his team to loser status, in what has been termed a “brutally honest…