Recently, I came uncomfortably close to dying in a well-equipped, modern, metropolitan hospital emergency room, a building that I had walked into under my own power. The cause of the…
Category: Leadership
Leaders… You Really Need Truth-Tellers
My last real (corporate) job was an eleven-year run with a very fast moving “550 mph warehouse” as the company’s founder and CEO has been known to put it. Shortly…
Some New Year’s Coaching for You
Another new year has begun (2016), and many of us are now in the process of embracing it, with hopeful ambitions to tidy up our bodies, our lives, habits, homes,…
Ebola and a Lesson on Leadership
Since passage of reform legislation in March 2010, the U.S. healthcare industry has struggled with wrenching change brought on by movement of the tectonic plates underneath the delivery and payment…
Show Some Appreciation to Hotel Housekeepers
https://contentedcows.com/blog/item/63-show-some-appreciation-to-hotel-housekeepers Marriott International announced today that it has partnered with A Woman’s Nation, a Maria Shriver venture, in implementing a housekeeper gratuity initiative, “The Envelope Please”, in more than 160,000 North…
Getting Beyond the Rehearsed Blather in Recruiting
Last week I had a short, informal coaching conversation with an experienced, level 2 retail manager. Soon to be involved with staffing a new store, he was concerned about the…
Metrics and Managing – Be Careful What and How You Measure
One of the time honored, oft repeated (sometimes mindlessly) management mantras is, “What gets measured gets done.” It seems harmless enough on the surface, right? After all, if you visibly…
What Are YOU Expecting?
Before the World Cup soccer games even start, U.S. men’s head coach, Jurgen Klinsmann has apparently relegated his team to loser status, in what has been termed a “brutally honest…
Three Things You Can Do to Help Your Team Perform Like a Champion
As an executive coach, part of my job is to help clients learn from and avoid getting their own version of some of the scars on my back. One of…
Bad Apples
Recently, in preparation for a long, 1200-mile road trip (nasty winter weather coupled with living in a high airfare market causes one to do things like that), I shopped for…