Since commencing research on what ultimately became our first book, I have taken a rather steely-eyed approach to the subject of employee relations. A data-driven sort, I suspect that, had…
Category: Leadership
Managing Expectations: Under Promise and Over Deliver
Guest Post by Robert CordrayThere’s an old expression, “He who expects little is seldom disappointed.” That’s not a great catchphrase for the customer service department, but it does bring up…
Hans Tanzler: A Born Leader
We’re often asked, “Can leadership be learned? Or is it hardwired at birth?” Our answer: Yes. We wouldn’t be doing what we’re doing if we didn’t really believe that leadership…
Six Steps for Climbing the Management Ladder
A few days ago I received a short note containing the following question from one of our readers: “I am just a simple, low-level manager, so I do not always…
Things My Mom Taught Me About Leadership
Over the course of her life, my mother taught me more about leadership than any class I ever took on the subject, or any one boss I’ve worked for. The…
Optimism is an Essential Requirement for Leadership
Earlier this week, in the first game of their NBA Eastern Conference playoff series, the Chicago Bulls, absent three of their star players, traveled to Miami and beat the reigning…
Back on the Ranch at Yahoo
One needn’t look far this week to hear the cries of anguish, and claims that Yahoo boss, Marissa Mayer is taking the company and its workers back to the stone…
Everybody Else is Doing It
Last week, in his coming out confession before Oprah Winfrey and a yawning world, cyclist Lance Armstrong implied that, when it occurred, he didn’t feel that his persistent cheating in…
Managers are Appointed; Leaders are Developed
The familiar text tone from my iPhone heralded the message from my nearly 25-year-old daughter this morning: “I am officially someone”s manager now. Ahhh!” Bill and I have said to…
Chikin, Spice, and Authenticity
https://contentedcows.com/blog/item/24-chikin-spice-and-authenticity Earlier this year, Chick-fil-A, the Atlanta-based quick service restaurant chain, became the unwitting object of a firestorm following President and Chief Operating Officer Dan Cathy’s direct answer to an…