Employee Engagement: Two Reasons Why ‘Getting Sticky’ Matters
(This piece generally represents the text of a letter sent to some of our firm’s leadership coaching clients this week.) Too often I see HR
Leadership Can Be Hard…Are You Up For It?
Knowing exactly what would come of it, US Navy Secretary, Richard Spencer refused an order from his supervisor (issued at the direction of POTUS), to
Four Words You’re Gonna Have to Stop Saying to Customers
There’s one simple change that you and your team can make that’ll yield happier customers right away, and it means simply purging your language of
The Enemy is not in Your Own Locker Room!
In a recent conversation with a mid-level manager, we discussed his concern about members of his team getting in periodic spats with their contemporaries in
It’s About How You Make Them Feel
In a recent session with a coaching client, I asked her view of the key tenets of leadership. Responding thoughtfully yet crisply, she talked about
4 Questions That Will Improve the Uptake From Learning & Development Activities
Learning and development professionals tell us that $billions are spent each year in the U.S. on professional development. Having worked in that arena for better