Southwest Airlines’ winter 2022 meltdown was a failure of tools, a failure of systems. And it was almost as bad for their employees as for their customers.
Category: Employee Engagement
What Elon Musk is Proving About Leading People
OK, I know Elon Musk is as easy a target as we’ve ever had. But if you will, please allow me this irony-laced observation: The person with more access than…
Where did all the workers go? The last four reasons there don't seem to be enough workers
In the first three installments of this series (July 12, Sept 12, and Oct 25), we tried to shine some light on the headscratcher of the year, “Where did everyone…
Where Did All the Workers Go? Three More Reasons There Don't Seem to be Enough Workers
The gap between labor supply and demand continues to vex US employers, even as talk of recession and high profile layoffs pepper the news. And yet as we move into…
Quiet Quitting - The Latest Thing (That's Been Around Forever)
Maybe it’s the alliteration. The fact that it makes a catchy hashtag. Whatever it is, talk of #quietquitting just won’t seem to quit, quietly or otherwise. We’ve delayed our weighing…
Where Did All the Workers Go?
The severe labor shortage of 2022 has most of us vexed. The question I keep hearing is “Where did everyone go?” If you look deep enough (and I have), the…
Labor Shortage? Or Appreciation Shortage? More than 17 Ways to Say Thank You
While almost every employer in the developed world is grappling with a labor shortage, one of the underlying causes is, in fact, an appreciation shortage.
Workforce 2022: What IS the New Normal?
By Bill Catlette and Richard Hadden In a nation weary but not yet free of Covid there is growing consternation, largely in C-suites, over the perceived need to return to…
Part Three: Twenty-Seven Things You Can Do Right Now to Win the War for Talent: Retention
OK, I started this series of 3 articles (Part I – Recruiting, Part II – Onboarding, and this third part, on Retention), calling it 27 Things You Can Do Right…
Part Two - Twenty-Seven Things You Can Do Right Now to Win the War for Talent - Onboarding
By Richard Hadden and Bill Catlette Onboarding new talent- when done well – is probably the smartest thing you can do to preserve your investment in recruiting (which was the…