Knowing exactly what would come of it, US Navy Secretary, Richard Spencer refused an order from his supervisor (issued at the direction of POTUS), to stand down on a disciplinary…
Month: November 2019
Four Words You're Gonna Have to Stop Saying to Customers
There’s one simple change that you and your team can make that’ll yield happier customers right away, and it means simply purging your language of one four-word phrase. Over the…
The Enemy is not in Your Own Locker Room!
In a recent conversation with a mid-level manager, we discussed his concern about members of his team getting in periodic spats with their contemporaries in another department, an internal client…