Another new year has begun (2016), and many of us are now in the process of embracing it, with hopeful ambitions to tidy up our bodies, our lives, habits, homes,…
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Practicing Self-Care Amidst the Storm
Guest Post by Sylvana RochetAs the events in Syria and Ukraine unfolded this summer, I got to thinking about how delicate it is for leaders to respond to others’ conflicts…
Ebola and a Lesson on Leadership
Since passage of reform legislation in March 2010, the U.S. healthcare industry has struggled with wrenching change brought on by movement of the tectonic plates underneath the delivery and payment…
Show Some Appreciation to Hotel Housekeepers
https://contentedcows.com/blog/item/63-show-some-appreciation-to-hotel-housekeepers Marriott International announced today that it has partnered with A Woman’s Nation, a Maria Shriver venture, in implementing a housekeeper gratuity initiative, “The Envelope Please”, in more than 160,000 North…
A Physics Lesson for Leaders About the Use of Power
The first lesson learned by every new leader, one that should be permanently tattooed onto their gray matter, is that by virtue of occupation they have inherited a simple, high…
Getting Beyond the Rehearsed Blather in Recruiting
Last week I had a short, informal coaching conversation with an experienced, level 2 retail manager. Soon to be involved with staffing a new store, he was concerned about the…
Struggling Supervisors – Coach ‘em Up or Move Them Out
Confirming what many had been sensing for some time, Dallas Federal Reserve Bank President, Richard Fisher said recently that increasing numbers of workers are quitting their jobs voluntarily, and concomitantly,…
Discretionary Effort Beats an Inversion Strategy Any Day
Business news has been rife of late with coverage of U.S.-based corporations (e.g., Medtronic, Walgreen, AbbVie, Pfizer, Aon, Eaton, Omnicon) either attempting or completing an effort to re-flag the business as…
Metrics and Managing – Be Careful What and How You Measure
One of the time honored, oft repeated (sometimes mindlessly) management mantras is, “What gets measured gets done.” It seems harmless enough on the surface, right? After all, if you visibly…
Three Things That Will Improve Employee Engagement
Recently I read a piece in the e-version of a major business publication which, by title and implication suggested that seventy percent of Americans hate their work. The piece used…