Before the World Cup soccer games even start, U.S. men’s head coach, Jurgen Klinsmann has apparently relegated his team to loser status, in what has been termed a “brutally honest…
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Shoot. Move. Communicate. Management Lesson from the New York Times
Beginning in boot camp, the Army embeds a short, three word mantra in its soldiers: Shoot. Move. Communicate. Within the confines of both military (absolutely), and business settings (metaphorically), that…
Three Things You Can Do to Help Your Team Perform Like a Champion
As an executive coach, part of my job is to help clients learn from and avoid getting their own version of some of the scars on my back. One of…
Bad Apples
Recently, in preparation for a long, 1200-mile road trip (nasty winter weather coupled with living in a high airfare market causes one to do things like that), I shopped for…
Customer Indifference is a Real Biz Kill
What’s more toxic than incompetence? Deadlier than old technology? More surely fatal than being slow to market? It’s the remarkable indifference to customers that we all still see from some…
Are the Generations Really All That Different?
Don’t look now, but next year, Generation X turns 50. You may need a moment to process that. But it’s true. Following immediately on the heels of the boomers (those…
Working With Admin. Assistants to Really Amp Your Effectiveness
With the advent of cell phones, sophisticated voice messaging systems, scheduling software, and widespread word processing capability, the footprint of administrative assistants (AA’s) in the workplace has shrunk considerably over…
Go Ask Your People
One of the traps that newly appointed managers at any level commonly fall into is in believing that, to be worthy of their job title and pay check, they must…
Feed the Opportunities, Starve the Problems
Life is short, the game is often fast, and each of us makes choices daily about the things we should devote time and attention to. I try to live by…
On Broken Glass, Apologies, and Obamacare
When I was fourteen, I took over a friend’s paper route for the summer. I don’t quite remember how that came to pass (I doubt that I was jumping for…