Notorious PSG – Podium Sanitizer Guy Rocks Inauguration Stage
The inauguration ceremony for Joe Biden and Kamala Harris produced more than a few goosebump moments for this presidential history buff, not the least of which was Lady Gaga’s high note, when she pointed to the US flag and sang, with emphasizing cadence, “that our flag.was.still.there.” But the internet is also abuzz this morning with […]
Part 2 – Making Working from Anywhere Work
On January 11, 2021, we published a list of six specific ideas we’ve learned from leaders who are having real success engaging and leading their remote and hybrid teams. You don’t exactly have to have read that post to benefit from this one. But why wouldn’t you? Read it here. Here’s the rest of our […]
Give Yourself and Someone Else a Holiday Present… An Apology
11.27.20 • memphis A question that I often ask of new coaching clients (business leaders of all stripes) very early in the relationship is, “To whom do you owe an apology, and why?” Concurrently, I disclose an example of my own in an effort to demonstrate fairness, and set a high bar. Most people respond sincerely, […]
Let Her Finish!
Let Her Finish! by Bill Catlette 10.08.20 • memphis Cutting someone off in mid-sentence is not far removed from cutting them off in traffic and forcing hard braking, evasive action, and perhaps hand gestures on their part. Yet, many of us, mostly guys it seems, are too well-practiced at interrupting people, especially women in mid-sentence […]
Two Tips For Better Messaging
by Bill Catlette • 7/23/20 • Memphis Check For Understanding Too often, as busy leaders, we get a little out over our skis in communicating with our teammates, and sometimes – often perhaps, our messaging winds up with sub-optimum clarity or effect. While I don’t presume to understand all the possible causes of the loss […]
Coaching From a Distance
With the sudden, COVID-inspired shift to WFH, one topic that has come to the fore is productivity. How do we get it? How can we possibly verify and measure it in light of physical separation? How can we coach people to better outcomes? Fair questions. One emergent point of view is that the manager/leader should […]
Leading from a Distance
see our keynote and workshop on leading from a distance If you’re a manager, right now your leadership skills are being tested, and evaluated (by those you lead), like never before. Add to that the challenge of trying to lead from a distance, and… well, I don’t have to tell you… The US Patent and […]
Four Words You’re Gonna Have to Stop Saying to Customers
There’s one simple change that you and your team can make that’ll yield happier customers right away, and it means simply purging your language of one four-word phrase. Over the last few months, service providers who I’m sure didn’t mean to be rude, made each of the following pronouncements to me (and many more like […]
Are You Listening, or Just Waiting to Talk?
Almost universally, the leaders I have the good fortune to coach find that one of the skills they most need to work on is listening… really listening. That need has been ever-present, but in an age when we’re attempting to multi-task, to compress more activity into each day, and babbling more (because we can), the […]
Stop Ghosting, Keep Your Word, Your Reputation. It’s All You’ve Got!
Lately, I’ve observed unprecedented levels of people ghosting scheduled appointments. One involved a wasted 400-mile drive (grr!). I learned of others in conversation with two independent businesswomen, both of whom complained of NCNS by clients with confirmed appointments. Still others reported that post-interview ghosting by corporate recruiters remains very much in vogue, and as aggravating […]
